• TECHNICAL SUPPORT ANALYST

    Location US-LA-Lake Charles
    Posted Date 2 weeks ago(8/8/2019 3:13 PM)
    Job ID
    2019-66035
    Casino Property
    L'AUBERGE LAKE CHARLES
    Position Type
    Regular Full-Time
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At L'Auberge Lake Charles, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include


    • Adheres to departmental and company policies and procedures regarding customer service standards.

    • Conducts timely first level analysis to determine problems and potential resolutions while providing help desk phone and on-site support for requests related to hardware, software, network connectivity, and application issues. 

    • Consults with end users to determine hardware, software, or system function setups.

    • Ensures customer satisfaction by responding to service requests in a timely, accurate, and professional manner.

    • Analyzes, documents, and tests computer systems or programs for purpose of troubleshooting/resolution.

    • Maintains understanding of multiple platforms and relevant applications and service offerings to ensure accurate and timely resolution or escalation of issues. 

    • Adheres to all departmental, property, company, and regulatory policies, procedures, and controls.

    • Acts as a representative of Technology Services to internal and external customers.

    • Maintains, configures, updates, and implements changes to software applications.

    • Assists with the installation and repair of various programs on computers.

    • Performs all other related and compatible duties as assigned.

    • Maintains strict confidentiality in all company matters.

    To be successful in this position it will require the following skill set


    • Associate degree in Computer Science or related field or equivalent work experience required.

    • Additional demonstrable knowledge or experience in other IT-related areas a plus; working knowledge of Windows and Microsoft Office products required.

    • Must have excellent written and verbal communication skills; must be fluent and literate in English.

    • Must have strong interpersonal and customer service skills.

    • Ability to maintain a high level of confidentiality and professionalism.

    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

    • Ability to respond to difficult and stressful situations in a professional, efficient, effective, and positive manner.

    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

    • Ability to define problems, collect data, establish facts, and draw valid conclusions.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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