• Systems Engineer Multi Property

    Location US-MS-Tunica Resorts
    Posted Date 2 months ago(8/6/2019 10:48 AM)
    Job ID
    Casino Property
    Hollywood Casino Tunica
    Position Type
    Regular Full-Time
    Information Technology
  • Overview


    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Tunica we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Provide primary support for their area of expertise.
    • Provide first and second level support to users for the applications used by the company.
    • Analyzes management needs regarding application systems and recommends solutions to business problems. Coordinates development efforts between the end user ("client") and the Information Technology development and support staff.
    • For projects assigned, is responsible for all aspects of project management and coordination for the project.  Ensures development and implementation of detailed project. Ensures development and implementation of detailed project plans, monitoring progress against the plan(s), and reporting project status to department and company management on a regular basis. Proactively identifies issues that may impact project scope or timetable to alert management to such issues.
    • Investigates and evaluates systems issues reported by clients and coordinates their resolution.
    • Responsible for fulfilling the quality assurance function for new and changed application systems being implemented. This includes analyzing the changes made, testing the application to ensure the system functions properly, validating they were designed in accordance with the end user or client requirements and are properly documented; develops client documentation as appropriate.
    • Coordinates client testing and training for the new or changed systems. Trains staff in the use of new or changed systems as appropriate.
    • Provides ad hoc reporting for client departments on an as needed basis.
    • Ability to analyze, interpret and manage departmental needs and results.
    • Ability to review and solve complex problems.
    • Ability to perform assigned duties under frequent time pressures in an interruptive environment
    • Assists in the development of departmental standards, policies and procedures.
    • Assists in the training of the Application specialists.
    • Work in tandem with vendor support personnel to ensure product changes are tested and successfully implemented.
    • Will act as the property advocate to ensure assigned properties receive the required level of support from I.T. and product vendors.
    • Performs other duties as assigned.

    To be successful in this position it will require the following skill set

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • Bachelor's degree (B. A.) in Computer Science from a four-year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
    • 1-3 years of experience in a technical support role.
    • Demonstrated intermediate-level technical skills in all platforms.



    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.



    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



    Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

    • General Office equipment.
    • Computer and audit software applications
    • Microsoft Office programs.
    • SDS, AS400, MICROS, KRONOS systems



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.


    The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    High Energy casino environment with noise, bright lights and exposure to smoking and alcoholic beverages. 24/7 business may require extended hours across all shifts to serve the needs of the department and team members.


    Periodically works nights or weekends to perform assigned duties.


    The noise level in the work environment is usually moderate.


    Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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