• Surveillance Manager

    Location US-LA-Bossier City
    Posted Date 4 weeks ago(7/25/2019 10:16 AM)
    Job ID
    Casino Property
    Boomtown Bossier City
    Position Type
    Regular Full-Time
  • Overview


    Don’t just work. Work Happy.


    A career in gaming? At Boomtown Bossier City, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Assists the Director in supervising all procedures and controls for the surveillance department.
    • Assists the Director in implementing surveillance department policies and procedures established by management.
    • Manages, directs and provides supervision for all Surveillance Supervisors.
    • Oversees training of department
    • Adheres to established department and property policies and procedures as well as gaming regulations, local, state and federal laws.
    • Notifies the appropriate leadership and the MGC upon the detection and taping of cheating, theft, embezzlement or other illegal activities
    • Interviews and hires prospective Team Members. Evaluates Team member progress and performance.
    • Ensures proper coverage as required by MGC.
    • Supervises and directs Shift Supervisors and ensures activities and job duties are being performed.
    • Maintains a positive attitude at all times, supporting the policies of Senior Management of the Casino as well as Senior Management of Pinnacle Entertainment, Inc
    • Knowledge of all departmental policies and procedures, internal controls and all parts of the Missouri Gaming Commission (MGC) Act. Reports any deviations to the Director.
    • Coordinate Team Member schedules, breaks and PTO to ensure staffing is in compliance with MGC regulations.
    • Coach, monitor, and develop Team members for improved performance
    • Performs verbal and written Team Member coaching.
    • Issues timely performance evaluations of subordinates and offers guidelines and resources to achieve goals
    • Keeps Director informed of all pertinent information regarding the Surveillance Department.
    • Provides assigned shift on the job training and conducts training classes as required.
    • Performs all duties required of Surveillance Observers.
    • Must maintain the strictest confidence of any and all confidential information disclosed by an Ameristar entity
    • Track Team Member’s attendance in accordance with approved attendance-tracking system
    • All other duties as assigned

    To be successful in this position it will require the following skill set

    • Ability to sustain a high level of confidentiality and professionalism
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
    • Ability to work collaboratively and communicate effectively with Team Members at all levels of the organization.
    • Knowledgeable of all games that are legal in the state of Missouri.
    • Knowledgeable of all table games dealing procedures.
    • Working knowledge of video equipment and ability to operate the equipment.
    • Strong problem solving skills
    • Professional and investigative attitude
    • Excellent verbal and written business communication skills and strong time management skills
    • Fully competent in Microsoft Office
    • Must have good organization skills
    • Must be able to work flexible hours including evenings, weekends, holidays
    • Must have excellent visual acuity which is 20/20 or correctable to 20/20 and the ability to discern subtle color differences
    • Ability to maintain visual focus on various monitors for extended time periods

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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