Penn National Gaming, Inc.

  • Surveillance Agent

    Location US-NV-Jackpot
    Posted Date 3 weeks ago(1/31/2020 1:53 PM)
    Job ID
    Casino Property
    Position Type
    Regular Full-Time
  • Overview

    Don’t just work. Work Happy.


    A career in gaming? At Cactus Petes Resort Casino, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    The Surveillance Agent is responsible for the physical and video surveillance of the activities of guests and team members in all areas of the property.


    We recognize that the hard work and dedication of our Team Members has a positive impact on our property's success, therefore along with competitive wages, full-time Team Members will receive Medical, Dental, Vision and a 401k plan, following 60 days of continued employment.


    The commute to Cactus Petes is easy and comfortable, our exclusive Team Member bus stops in Twin Falls and Hollister six times a day. We also have several types of housing available on property for rent to Team Members, subject to availability.

    To be successful in this position it will require the following skill set

    • Will be expected to work closely with Law Enforcement to assist with investigations and provide documentation allowed by company policy.
    • Maintains surveillance watch in designated area and activities.
    • Records any irregular activity as required.
    • Physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.  
    • Report verbally and in writing any violations of Gaming, company policy and procedures and any safety considerations to the appropriate supervisor or manager. 
    • Reports and offer solution to any area of vulnerability to loss from internal or external sources. 
    • Maintains thorough knowledge Gaming Regulations, company policy and other department procedures.  
    • Maintains compliance with Surveillance Department procedures and company policy. 
    • Work on special projects and investigations as assigned by Surveillance Shift supervisor.
    • Maintain strict confidence regarding company matters.
    • Adhere to established policies and procedures regarding customer service standards.
    • Must be able to work a flexible schedule including nights, weekends, holidays and fluctuating days off.
    • Must pass a basic surveillance aptitude test gauging math skills.
    • Good interpersonal skills.
    • Thorough knowledge of casino games and casino operations preferred.
    • Thorough knowledge of casino cheating, scams, card counting and player evaluations preferred.
    • Ability to sustain a high level of confidentiality and professionalism.
    • Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
    • Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
    • Highly organized and detail-oriented.
    • Must be able to sit 100% of shift
    • Vision correctable to 20/20 with normal color acuity.
    • High school diploma or equivalent.
    • Background in video or electronics desirable.
    • Casino and support service experience desirable.
    • Must obtain and maintain a Nevada Gaming License.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!


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