• Slots Performance Assistant Manager

    Location US-IN-Lawrenceburg
    Posted Date 2 months ago(7/24/2019 3:18 PM)
    Job ID
    2019-65208
    Casino Property
    Hollywood Casino Lawrenceburg
    Position Type
    Regular Full-Time
    Category
    Slots
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for supervising and managing staff in the Slots department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
    • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
    • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department customer service goals.   
    • Assists in oversight of electronic gaming device activities for adherence to established procedures on assigned shift.
    • Makes suggestions regarding types of materials, supplies, or tools to be used within established guidelines on assigned shift.
    • Shares responsibility for layouts to installations of slot machines.
    • Schedules preventative maintenance of slot machines.
    • Assist with scheduling of troubleshooting and repair of machine malfunctions and player tracking system problems. Writes correspondence needed to move, convert, or install slot related equipment.
    • Assists in the repair, maintenance and performance of all slots and related gaming equipment.
    • Ensure all policies, procedures and practices are consistently followed and comply with the company’s service standards, brand attributes, policies, collective bargaining agreements and regulatory requirements.
    • Carries out the development, execution and measurement of departmental service standards for the Slot Technical team.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
    • Maintains strict confidentiality in all departmental and company matters.
    • Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
    • Perform duties in a safe manner; report any potential safety hazards.
    • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

     

    SUPERVISORY RESPONSIBILITIES: Yes

    • Responsible for staff development and training programs.
    • Responsible for rewards and recognition program to maximize employee engagement.
    • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
    • Provides recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
    • Manages work procedures and expedites workflow.
    • Provides recommendation for employee performance (disciplining, coaching, and counseling).

    To be successful in this position it will require the following skill set

     

    • Must be 21 years of age
    • Read, write legibly, understand and speak English
    • Able to tolerate second-hand smoke, noise, bright lights
    • Able to work at a fast pace in often crowded/noisy environment
    • Must meet professional appearance standards as prescribed by company policy.
    • Associates degree (A.A) from technical school;
    • One to two years in Slots management experience; or equivalent combination of education and experience.
    • Applicants must be able to troubleshot and repair down to the discrete component level.
    • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
    • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
    • The Cast Member must be able to lift and/or move up to 50 lbs.
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
    • Excellent skills in both written and oral communication.
    • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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