• RMG Operations Analyst

    Location US-NV-Henderson
    Posted Date 1 month ago(7/12/2019 3:21 PM)
    Job ID
    Casino Property
    Penn Interactive Ventures - NV
  • Overview

    The Operations Analyst will assist in the creation of daily operating procedures and ongoing operational needs for real money interactive casino products, from their inception to launch ensuring the highest standards for customers.  He/she will act as a mediator between the business, consumers and third-party operations teams, communicating consumer needs and translating those needs into the daily operations. The position will also play a vital role in key areas such as: KYC, Fraud/Payments, Risk Management, AML, and Responsible Gaming

    Your daily responsibilities include

    • Responsible for performing operational tasks determined by policies and procedures relating to fraud and potential fraud, AML, KYC, and Responsible Gaming.
    • Collaborate with internal team members & drive KPIs and targets for response times and customer satisfaction.
    • Anticipate and identify issues that may negatively impact business and develop/implement operations-based solutions. 
    • Ensure current operation procedures meet current and future business needs.
    • Effective verbal and written communication skills required.
    • Forward thinker who designs for not only current business needs but, plans for scalability and longer-term solutions.
    • Teamwork oriented- must be a team player willing to help others while also fostering their help in return. The role will work closely with 3rd party customer-service and fraud/payment teams.
    • Must be able to multi-task and juggle multiple priorities while ensuring successful completion of all items.
    • Daily/Weekly/Monthly reporting on iGaming operations performance.
    • Daily/Weekly/Monthly reporting on necessary iGaming regulatory standards.
    • Conduct regular competitor analysis and maintain market place awareness within iGaming market.
    • Formulate business cases to get on Product team’s roadmap for new products & features to enhance customer satisfaction
    • Perform other duties, as assigned.

    To be successful in this position it will require the following skill set

    • Bachelor’s Degree (preferred) in business or payments related field
    • 1-2 years of work experience within a similar role
    • Ability to understand, and adhere to any regulatory standards and changes
    • Ability to analyze and document necessary business processes.
    • Ability to make effective decisions under pressure.
    • Ability to think analytically and should be a problem solver.
    • Ability to gather and interpret relevant data and information.
    • Able to apply responsibilities to everyday business situations with minimal direction; prioritizes effectively.
    • The ability to break down complex processes into simpler parts for analysis and improvement.
    • Detail oriented, organized, and able to manage time efficiently, effective communication and excellent follow through to ensure the achievement of personal and company objectives.
    • Results oriented, goal oriented and self-motivated.
    • Collaborate within a team across departments: by supporting the organization’s needs thru cross-functional relationships (i.e. marketing, player development).
    • Experience in gathering requirements and the ability to negotiate the “Right Solution” for the business.
    • Experience working with development teams to plan and deliver solutions on time/budget.
    • Must possess a high level of organizational skills.
    • Must be detail-oriented.
    • Must be able to meet deadlines and to work under the pressure of short time constraints.
    • Must be able to develop and maintain cordial and professional relationships with all levels of the business.



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