• Restaurant Manager - Multi Outlet

    Location US-MO-St. Louis
    Posted Date 1 month ago(7/11/2019 8:33 AM)
    Job ID
    Casino Property
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At River City Casino & Hotel, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include


    The following and other duties may be assigned as necessary: 

    • Responsible for supervising and managing team members in the F&B North or South FOH department. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
    • Create effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
    • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to Assistant F&B Director/VP of Food & Beverage
    • Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.  Ensures guest service standards are followed by all team members and addresses issues as they arise.  Responsible for the overall achievement of department guest service goals.    
    • Responsible for team member development and training programs for the F&B front of house department.
    • Responsible for the recognition program to maximize team member engagement.
    • Maintain cost control methods and procedures by monitoring consistent pars and inventory.
    • Maintain established quality assurance procedures to ensure acceptable health department and guest service standards.
    • Oversees scheduling, breaks, floor plans, training, evaluating, counseling, team members on a daily basis
    • Exhibits a friendly, helpful, and courteous manner when dealing with guests and fellow team members.
    • Knowledge of and enforcement of all gaming laws and regulations which apply to the functions and duties of the Food & Beverage Department for which this position is responsible and reporting potential issues to Executive Management/GM
    • Administers the overall activities of the front of house restaurant operations and beverage operations.
    • Ensures that available facilities are adequate for performance of duties by assigned team members. 
    • Maintains and instructs assigned team members on safety policies and procedures, and follows up to ensure that hazards are eliminated.
    • Monitors appearance of food served and communicates deviations from standard.
    • Maintains strict confidentiality in all departmental and company matters.

    To be successful in this position it will require the following skill set


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

    • Bachelor’s Degree (B.A./B.S.) or equivalent from four-year college or university; or four years related supervisory or managerial experience or equivalent combination of education and experience. 
    • Previous supervisory experience in a full service or high volume restaurant preferred.
    • Must have the ability to interact with guests and team members and resolve problems and conflicts in a diplomatic and tactful manner.
    • Ability to write reports, business correspondence, and procedure manuals. 
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
    • Must be proficient in Microsoft Outlook programs.
    • Communication, Guest Service and Motivational skills required.

    SUPERVISORY RESPONSIBILITIES                                                    

    This job has supervisory responsibilities. 

    • Responsible for team member development and training programs.
    • Responsible for rewards and recognition program to maximize team member engagement.
    • Evaluates team members within department and delivers feedback to team members in regards to performance.
    • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
    • Determines work procedures and expedites workflow.
    • Responsible for team member coaching.


    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.



    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



    Team member must be able to qualify for licenses and permits required by federal, state and local regulations.


    Must successfully complete TIPS training.


    The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the team member is regularly required to stand and use hands to touch, handle, or feel objects, tools, or controls. The team member is frequently required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.


    The team member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Must also have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces



    The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.


    Team member could be exposed to an environment containing unrestricted second hand tobacco smoke.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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