• SURVEILLANCE SHIFT MANAGER

    Location US-KS-Kansas City
    Posted Date 4 weeks ago(7/25/2019 1:45 PM)
    Job ID
    2019-64953
    Casino Property
    Hollywood Casino at Kansas Speedway
    Position Type
    Regular Full-Time
    Category
    Surveillance
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

    Hollywood Casino Kansas Speedway is currently looking for a Surveillance Manager to join the team. 

     

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Red Carpet Customer Service to all guests and team members.
    • Perform the duties of a Surveillance Agent when needed.
    • Assist in hiring and training, and responsible for motivating, evaluating, and supervising staff on assigned shift to ensure employees receive adequate guidance and resources to accomplish established objectives.
    • Understand department objectives, standards, guidelines, and budget to achieve effective supervision of department.
    • Establish and maintains training and development procedures to ensure superior customer service standards are achieved.
    • Ensure company and departmental procedures are followed; assist various local, state, and federal authorities in various activities and investigations to ensure that procedures and laws are observed.
    • Participate in any court actions relating to gaming violations in order to represent facts as obtained by department.
    • Maintain daily log and reports to ensure that adequate and accurate information on surveillance activities are kept for future access.
    • Maintain current information on suspicious individuals to ensure the protection of company assets, patrons, and employees.
    • Develop and maintain communications with law enforcement agencies and surveillance personnel of other casinos.
    • Report all observed violations of gaming regulations and procedures to appropriate authority in order to adhere to company reporting requirements.
    • Ensure that proper procedures for Table Games, Slots, Cashiers, drops, etc. are adhered to.
    • Conduct investigations as required.
    • Provide work direction and supervision to team members.
    • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
    • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
    • Develop, maintain and manage training programs.
    • Understand and adhere to regulatory, department and company policies and procedures.
    • Make determinations regarding types of materials, supplies, or tools to be used.
    • Supervise and manage attendance and time records of team members.
    • Protect and preserve assets of the company.
    • Meet grooming and appearance requirements.
    • Perform other related and compatible duties as assigned.

    To be successful in this position it will require the following skill set

    QUALIFICATION REQUIREMENTS  

     

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

     

    • Bachelor’s degree from an accredited four-year college or university; or equivalent combination of education and experience
    • Three years progressively more challenging leadership role in surveillance, security, or law enforcement preferred
    • Must be proficient in Microsoft applications
    • Ability to observe and recognize cheating techniques
    • Ability to operate computer and surveillance equipment
    • Knowledge and understanding of electronic, video, and alarm functions
    • Knowledge and understanding of casino games
    • Knowledge and understanding of statistical and daily game reports preferred

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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