• IT Technician-Full Time-

    Location US-NV-Henderson
    Posted Date 3 weeks ago(7/31/2019 6:40 PM)
    Job ID
    Casino Property
    M Resort
    Position Type
    Regular Full-Time
    Information Technology
  • Overview


    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include

    MAJOR JOB DUTIES: Duties include, but are not limited to the following:


    • Setup and prepare computer equipment for operation, in accordance with Information System policies and user needs.
    • Perform preventative maintenance procedures on all computer equipment on a scheduled basis.
    • Perform basic troubleshooting of hardware and software on all systems. Utilizes contracted vendor for assistance as needed in the troubleshooting process.
    • Assist users with problems encountered while using systems and escalates problems as appropriate.
    • Contact and work cooperatively with internal and external service providers, including the M Resort Facilities Department and vendors, to facilitate correction of any problems covered by maintenance and/or repair agreements.
    • Any other functions related to role and deemed necessary by management.  
    • Must provide courteous and friendly service to all staff and guests.
    • Perform Related work as requested.
    • Utilizes the departmental problem management tool and maintains detailed logs of problem/resolution activities.
    • Verifies daily outstanding customer issues until completion of the customer requests.
    • Maintains the security and integrity of Service Support computers and proprietary materials.
    • Utilizes rigorous logic and methods to solve difficult problems with effective solutions. Probes all possible sources for answers.
    • Notifies manager immediately of security breaches.


    The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.

    To be successful in this position it will require the following skill set

    EXPERIENCE: 1-2 years of experience as a computer operator or technical support provider.


    EDUCATION:   High School Diploma or GED and 2 years university level coursework in computer science, information systems or related field or equivalent combination of education and experience.           


    SKILLS:  Good organizational skills. Excellent communication skills. Knowledge of computer room operations and production. Familiarity with various PC hardware and software platforms. Familiarity with AS/400 hardware and software. Good technical and communication skills. Ability to present self in a professional, pleasant, confident and well groomed manner. Ability to perform basic math. Skill in preparing and maintaining records, writing reports and responding to correspondence. Ability to work with the public and diverse departments and vendors. Skill in establishing and maintaining effective working relationships with staff. Full knowledge and understanding of company and departmental rules and regulations, policies and procedures. Ability to read, write, and communicate verbally in English. Knowledge of LMS, Oasis, Stratten-Warren and Microsoft Office.   


    CERTIFICATE/LICENSE: Gaming Registration.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer


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