• Valet Supervisor

    Location US-IN-East Chicago
    Posted Date 1 month ago(9/11/2019 4:38 PM)
    Job ID
    Casino Property
    Ameristar Casino Hotel East Chicago
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.

    • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.

    • Assists Valet team members on applicable shift.

    • Responsible for supporting compliance to departmental budgets.

    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 

    • Provides high level of quality service standards in Valet department on applicable shift.

    • Reports guest complaints on applicable shift to manager.

    • Responsible for reporting property damage or any problems to manager in a timely manner.

    • Responsible for ensuring OSHA standards are followed.

    • Protects and preserves assets of the company.

    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

    • Maintains strict confidentiality in all departmental and company matters.

    To be successful in this position it will require the following skill set

    • High School Diploma or GED required; or one to two years related experience and/or training; or equivalent combination of education and experience.

    • Must be able to perform the physical job duties of all Valet/Transportation team members.

    • Must have the ability to operate a manual and automatic transmission automobile.

    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

    • Must be able to physically perform job duties of all Valet/Transportation team members.

    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    • Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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