• Food Server - Steakhouse - Part-Time

    Location US-IN-East Chicago
    Posted Date 3 months ago(2/25/2019 2:44 PM)
    Job ID
    2019-57888
    Casino Property
    Ameristar Casino Hotel East Chicago
    Position Type
    Regular Part-Time
    Category
    Food and Beverage
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

    Your daily responsibilities include

    • Greets and welcomes each guest seated in assigned station. 
    • Takes initial food and beverage order within 5 minutes of guest being seated.
    • Maintains current and accurate information regarding menu (i.e., preparation techniques, seasonings, ingredients and plate presentation). 
    • Suggests items to guests based on expressed guest preferences. 
    • Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
    • Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
    • Delivers prepared food to the appropriate guest within two minutes of completed production of order.  Returns to table within three minutes of order delivery to ascertain guest level of satisfaction. 
    • Resolves service issues according to the service recovery toolbox.
    • Itemizes, totals, and presents check for payment to correct customers. 
    • Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play. 
    • Assists bus persons, as necessary, in bussing, cleaning and setting tables. 
    • Wipes counter areas, sinks and floors as required to maintain a clean and safe work station.
    • Maintains cleanliness of designated areas as directed in accordance with established health and safety standards. 
    • Deep cleans restaurant equipment (tables, chairs, booths, soda and juice dispensers, coffee machines), as scheduled, or required. Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
    • Completes assigned side work as directed.
    • Provides personalized service and uses guests’ names and preferences.
    • Recognizes Diamond and Platinum players and ensures they receive the appropriate service. 
    • Knows and promotes current casino events and programs and can give guests directions to all casino areas

    To be successful in this position it will require the following skill set

    • Must be 21 years of age.
    • High school diploma, GED or comparable experience.
    • Previous food server experience in a high volume restaurant preferred.
    • Read, write, speak and understand English.
    • Excellent customer service/communication skills.
    • Available to work required schedule  which may include nights, weekends, holidays and overtime as needed.
    • Must meet professional appearance standards as prescribed by company policy.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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