Business Analyst - Marketing and Gaming Systems

Don’t just work. Work Happy.

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

An individual could be successful if they possess the following.

The business analyst acts as an intermediary between the business community and the technical community working with IT project teams and business clients to collect, clarify, and translate business requirements into documentation and conceptual design (using appropriate tools and models) from which applications and solutions are developed.  The business analyst is an active thought partner and application visionary who shapes the technology demand among the business community.

This role works collaboratively within a project team environment to identify issues/risks, propose solutions, and adjust to shifting priorities while maintaining project pace/schedule.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
• Understand industry issues and trends, and present technical solutions that provide value to our business partners analyze business strategy and user needs, document specifications, and translate business objectives into proper system requirement specifications
• Guide business customers through business case development for new applications/functionality, including cost / benefit analysis and risk / impact analysis
• Quantify business benefits to be delivered by the project or enhancement
• Formulate and define system scope and objectives through research and fact-finding combined with a good understanding of business systems, industry requirements, and available IT solutions
• Support, test, and enhance moderately complex information systems and develop adequate error management functionality within assigned applications
• Take ownership of QA and acceptance testing of projects
• Map requirements to design elements and test cases
• Provide test plans, test cases, perform functional testing and assure proper user acceptance testing of completed projects
• Provide new user training on supported applications as requested
• Work closely with all IT organizations and drive projects to successful completion
• Support activities for assigned applications and assure secondary resources are defined and are well trained to support the application
• Minimize application support load by refining error management & moving initial triage to the Service Center
• Track problems, enhancement requests & suggestions for assigned applications
• Proactively maintain an understanding of the business processes
• Devise or modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
• Work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
• Oversee project planning, coordination and delivery for low to mid-complexity initiatives
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A successful candidate in this position must have experience engaging business partners to align IT roadmaps with business strategies.  Strong technical, analytical and problem resolution skills are required.  Strong customer service and interpersonal skills are required.  This position interfaces with all departments, other IT staff and outside vendors.  Must have experience working directly with customers in understanding business needs.   Excellent written and verbal communication skills are required. Successful candidates must be logical thinkers, effective at multitasking, detail-oriented, good leaders and effective communicators. This position involves working in individual as well as team settings.

Education and/or Experience:  

• Bachelor’s degree in Information Technology or business related degree with minor or related exposure to Information Technology; must have a broad business operation and technical background.  Strong technical and problem resolution skills are required.
• 3-5 years’ experience as an analyst acting as a liaison for IT to Marketing, Finance, HR, and other departments preferred
• Experience with one or more of the following is a plus: ACSC, Oasis, Salesforce or MGT kiosks

Language Skills:

 Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents.  Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.  Ability to effectively present information to senior management.

Reasoning Ability:  

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills:  

To perform this job successfully, an individual should have working knowledge of Microsoft Word, Excel, PowerPoint and Outlook. Strong understanding of the software development life cycle; Experience in systems design and implementation preferred

Other Skills and Abilities:

A successful candidate must have a proven ability to work effectively in a team environment.  Strong customer service, interpersonal, written and verbal communication skills are required. Must have a proven track record of leading numerous projects simultaneously, establishing effective priorities among competing requirements and meeting deadlines while demonstrating a successful hands-on approach to overseeing all assigned projects.  Must possess strong administrative, analytical, time and project management and decision making skills.  Experience working directly with customers in understanding business needs required.  

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

Now that you have read about who we are, here is your opportunity to see what we're about!

Equal Opportunity Employer