Responsibilities include providing superior service to both the internal and external hotel and casino guests. The primary job responsibility in this role involves the building of LMS rate plans and packages. The individual in this role will work very closely with Direct Marketing and Revenue Management in implementing these primary functions. In addition to this primary task, this individual may occasionally be asked to help in handling escalated casino customer calls.
The following statements are intended as general illustrations of the work in this job class and are not all-inclusive for specific positions:
EDUCATION AND/OR EXPERIENCE REQUIREMENTS:
Two years of experience with LMS required. One (1) plus year experience in customer service oriented position required. Experience in contact center, sales preferred. High school graduate or equivalent required. College degree preferred. Intermediate to advance working knowledge of Microsoft Word, Excel, Outlook and PowerPoint. Must be able to interact with various computer applications and accurately apply business rules to a wide range of situations encountered. Must be able to effectively communicate in English both orally and written.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
PREFERRED KNOWLEDGE, SKILL AND ABILITY: