• Room Reservation Agent- On Call

    Location US-NV-Las Vegas
    Posted Date 2 weeks ago(2/5/2019 3:11 PM)
    Job ID
    2019-56912
    Casino Property
    Tropicana
    Position Type
    On-Call
    Category
    Hotel Services
  • Overview

     

    TROP logo

     

     

     

     

     

     

     

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Tropicana Hotel and Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

     

     

    Your daily responsibilities include



     

    • Answer incoming calls and assist guest with all inquiries pertaining to but not limited to hotel reservations.
    • Make, create and cancel reservations in LMS.
    • Receives and Posts Deposits as Needed.
    • Works in partnership with all other departments to ensure that the client/guest experience meets and/or exceeds customer service standards as defined by property management.
    • Performs all duties in accordance with Tropicana Las Vegas policies and within the realm of our Team Values.

    To be successful in this position it will require the following skill set



    • Two years of related Front Desk or Hotel Reservations experience.
    • Excellent customer service and problem solving skills.
    • Proficiency in Microsoft Outlook, Passkey, LMS hotel property management systems andinternet navigation
    • Ability to type a minimum of 25 WPM.
    • Previous Room Reservations or Call Center experience a plus
    • Extremely well spoken; ability to read and write in English

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

     

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