• HOTEL HOUSEKEEPING SUPERVISOR

    Location US-MS-Tunica Resorts
    Posted Date 1 month ago(1/24/2019 11:23 AM)
    Job ID
    2019-56118
    Casino Property
    Hollywood Casino Tunica
    Position Type
    Regular Full-Time
  • Your daily responsibilities include

    ESSENTIAL DUTIES AND RESPONSIBILITIES

    The following and other duties may be assigned as necessary:

     

    • Responsible for providing guidance and daily supervision to staff in the Hotel Housekeeping department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
    • Assists with supervision of daily cleaning of occupied rooms and preparation of rooms for new check-ins.
    • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
    • Responsible for supporting compliance to departmental budgets.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
    • Ensures that guest rooms are well maintained and in proper repair.
    • Assists with inventory items, such as linen and supplies, and ensure they are tracked and accounted for daily.
    • Assists with special requests from the Front Desk.
    • Inspects all vacant rooms to ensure efficient top conditions and housekeeping specifications are met.
    • Reports all maintenance problems and assures protection of all hotel property for possible damage.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
    • Protects and preserves the assets of the company.
    • Maintains strict confidentiality in all departmental and company matters.

    To be successful in this position it will require the following skill set

    QUALIFICATION REQUIREMENTS  

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

     

    • Must be at least 21 years of age.
    • High school diploma or GED required; or one to three months related experience and/or training; or equivalent combination of education and experience.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Must be able to perform the physical job duties of all Housekeeping team members.
    • Must be able to operate all Hotel Housekeeping equipment, including, but not limited to: vacuum cleaners, floor machines, washer, dryer, carpet extractors, computer, copy machine, mop, broom, and hand held radio operation.
    • Must be well organized and have strong communication skills.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to write reports and business correspondence.
    • Knowledge of all safety and health standards set by OSHA and local Health Department.

    ·         Must be able to utilize Microsoft applications (Excel, Word, and Outlook).

    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.

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