• TABLE GAMES SHIFT MANAGER

    Location US-MO-Riverside
    Posted Date 4 weeks ago(12/28/2018 11:52 AM)
    Job ID
    2018-55773
    Casino Property
    Argosy Casino Riverside
    Position Type
    Regular Full-Time
    Category
    Table Games
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Argosy Casino Riverside we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

     

    • Supervise and provide work direction to all live game personnel:  assign work areas, review work continuously, take disciplinary actions.
    • Open the casino:  prepare dice, distribute cards, unlock games, etc.
    • Close the shift:  prepare for and execute the count, complete proper reports.
    • Promote customer relations:  handle customer complaints, deliver comp. meal tickets, etc.
    • Perform cage duties:  verify jackpots, approve and sign checks, issue/return keys, complete reports.
    • Complete daily and weekly schedules for all casino games personnel.
    • Interview, select and train new team members.
    • Review, adjust and administer working schedules of team members.
    • Assign and apportion work to be done among team members.
    • Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
    • Supervise and manage the work processes or procedures of team members.
    • Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
    • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
    • Address and manage complaints, grievances or concerns from team members.
    • Effectively use, administer and manage rewards and recognition for front line team members.
    • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
    • Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
    • Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
    • Develop, maintain and manage training programs.
    • Handle customer complaints and support all customer service programs.
    • Understand and adhere to regulatory, department and company policies and procedures.
    • Make determinations regarding types of materials, supplies, or tools to be used.
    • Supervise and manage attendance and time records of team members.
    • Effectively manage departmental expenses.
    • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.

    To be successful in this position it will require the following skill set

    • Bachelor's degree (B. A.) from four-year college or university
    • One to two years related experience and/or training
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
    • Ability to write reports, business correspondence, and procedure manuals
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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