• Lead Count Team Member Full Time Day Shift

    Location US-WV-Charles Town
    Posted Date 6 days ago(12/7/2018 7:47 PM)
    Job ID
    Casino Property
    Hollywood Casino at CharlesTown
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Ensures that count team members follow all departmental policies and procedures.
    • Organizes the activities of the count team to meet organizational objectives.
    • Trains new team members on count team procedures.
    • Performs the duties of a count team member both on the floor and in the count room.
    • Performs the collection and count of soft drop for gaming machines with the focus on accuracy.
    • Accurately counts table drop and reconciles paperwork to the system reports for table transactions.
    • Assigns/receives keys to and from Count Team Members.
    • Responsible for the removal and replacement of cash boxes from the gaming machines and onto assigned carts.
    • Responsible for operating currency counting equipment.
    • Ensures that all scheduled and dropped slot cash boxes have been removed from the gaming floor and accounted for and have been properly secured and processed in accordance with department procedures.
    • Responsible for ensuring the count is conducted with the accounting system operational.
    • Responsible for preparation of paperwork and reports detailing records of the count process.
    • Adheres to regulatory, departmental and company policies.
    • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
    • Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts. 
    • Ensures that behavior and appearance are in compliance with established standards.
    • Maintains complete confidentiality of all company information at all times.
    • Maintains a professional work environment with management and staff.   
    • Participates in meetings and trainings as required.
    • Performs all job duties in a safe and responsible manner.
    • Performs other duties as may be assigned by department and/or company management.

    To be successful in this position it will require the following skill set

    • This position has no supervisory responsibility.
    • To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
    • High School diploma or equivalent required.  Adept with mechanical devices and previous cash handling experience preferred. 
    • Excellent communication skills both written and oral.   Ability to write routine correspondence and to speak effectively to the public, employees and customers.  Ability to deal effectively and interact well with the customers and employees.  Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.  Demonstrated accuracy and able to maintain a high level of accountability.  Ability to read and comprehend simple instructions, short correspondences, and memos.
    • Excellent math skills and proven problem solving and analytical skills required applicable to business needs.
    • Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
    • Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
    • Must be a minimum of 21 years of age.  Must demonstrate fairness in dealing with customers and employees; and, possess the ability to instill a sense of pride and personal responsibility in staff.   Champion of Red Carpet Customer Service and building positive team spirit. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. 
    • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
    • While performing the duties of this job, the employee:  must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others.   Is regularly required to stand; walk and move through all areas of the casino; speak; hear; use hands to finger, handle or feel; reach with hands and arms. The employee may occasionally be required to sit.    Occasionally climb heights and reach above shoulder level; continuously bend/stoop, squat, balance, kneel, lift and push/pull. Specific vision abilities required by this position include close and distance vision; color and depth perception; peripheral vision and ability to adjust focus.   The employee must continuously lift and/or move up to fifty (50) pounds and occasionally lift and/or move up to one-hundred (100) pounds.
    • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
    • While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.


    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Connect with us for general consideration.