• Lead Slot Technician - 2nd Shift FT - Relo Assistance

    Location US-NM-Hobbs
    Posted Date 4 weeks ago(7/23/2019 7:31 PM)
    Job ID
    Casino Property
    Zia Park Casino
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include


    The Slot Tech Lead is responsible for the successful operation and performance of all EGM’s on the gaming floor through the effective leadership of Slot Technician staff. Responsible for the overall repair and maintenance of all slot machines and gaming devices shift in accordance with property policies and procedures.


    • Promote and maintain all steps in the customer service program with each patron and employee you may come in contact with
    • Repairs, overhauls, and maintains proper preventative maintenance of all slot machines to ensure optimal operation.
    • Coordinates floor maintenance and repair.
    • Processes the necessary paperwork for auditing and data processing purposes for the initial set-up and checkout of new slot machines.
    • Keeps an accurate count of machines on the floor, matching the units licensed, maintains records of all percentage sheets as required by the Gaming Commission.
    • Supervises the breakdown, relocation, and setup of machines and stands to be relocated.
    • Delegates authority and assigns responsibilities to individual employees.
    • Responsible for reviewing reports and statistical data for malfunctions or other problems and implementing appropriate maintenance and repair lists.
    • Maintains knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as property internal controls, policies and procedures.
    • Brings disputes and unusual guest activities to the attention of the shift manager.
    • Must be knowledgeable of all special events and promotional activities available to guests.
    • Presents oneself as a credit to the Company and encourages others to do the same.
    • Must work well under pressure, and meet multiple and sometimes competing deadlines.
    • Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and supervisors.
    • Adhere to all departments/company policies and procedures. 
    • Performs all other related and compatible duties as assigned.



    • This position has no supervisory responsibilities.

    To be successful in this position it will require the following skill set


    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    • Must be a minimum of 21 years of age.
    • Must qualify for licensing with the New Mexico Racing & Gaming Commissions.
    • Must possess NM Alcohol Servers Permit. 
    • Ability to work varying schedule to include: all shifts, days and holidays
    • Must have a good working knowledge in Microsoft Word and Excel.
    • Knowledge of New Mexico gaming laws and regulations as well as the Penn National Gaming’s internal controls, policies and procedures.
    • Work in a fast paced environment.
    • Must possess excellent interpersonal and employee relations skills.
    • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors.
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of employees, managers, customers, and the general public.
    • Ability to maintain confidentiality.
    • Ability to work as part of a team and to promote cooperative approach between departments.
    • Ability to work unsupervised.
    • High School diploma or G.E.D required.  Bachelor’s degree from an accredited four year university or college is preferred.
    • Two to five years experience in electronics and maintenance of technical equipment, game machines, or slot machines preferred.
    • Minimum one year experience in a supervisory role is required.
    • Good oral and written communication skills, must be fluent and literate in English.  Bilingual in Spanish preferred. 
    • Knowledge of finance and human resources applications within the Slot Department.

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 250 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.
    • The employee frequently is required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. 

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

    • The noise level in the work environment is usually very loud.
    • Exposure to unrestricted second-hand smoke in guest areas.
    • Employee may be exposed to hot and cold temperatures
    • Comfortable working in low lighted areas.
    • Comfortable working around bright and/or flashing lights.
    • Must be able to stand/walk for periods of at least 8 hours at a time.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




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