• Casino Ops Asst. Shift Manager

    Location US-MS-Bay St Louis
    Posted Date 3 months ago(11/15/2018 7:40 PM)
    Job ID
    Casino Property
    Hollywood Casino Gulf Coast
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview


    Don’t just work. Work Happy.



    A career in gaming? At Hollywood Casino Gulf Coast and Boomtown Biloxi we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.



    We are currently seeking a talented individual to become an Operations Assistant Shift Manager.  An individual could be successful if they possess the following.


    Your daily responsibilities include

    • Assists with managing slot, table games, and beverage operations for assigned shift for Hollywood Gulf Coast and Boomtown Biloxi creating a differentiated service experience and ensuring optimum performance of all.
    • Familiarization with all Hollywood Gulf Coast and Boomtown Biloxi’s Brand programs and systems.
    • Responsible for the overall integrity of daily operations, ensures compliance with all regulatory, internal control, and policies and procedures.
    • Presents oneself as a credit to the Company and encourages others to do the same.
    • Performs all other related and compatible duties as assigned.
    • Achieves desired results in all areas of responsibility through staff development and training programs, established methods, procedures and guidelines to maintain desired standards, and high quality service.  Then, monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result.
    • Management accountability for team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation.
    • Responsible for staffing and scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction.
    • Responsible for overall department budgets, profit and loss statements, cost analysis, labor analysis, planning and promotions.
    • Builds guest relations through visibility to customer, soliciting/requesting feedback, and responding to guest concerns appropriately and professionally to resolve any issues. 

    To be successful in this position it will require the following skill set

    • Must be 21years of age or older.
    • 3 years progressively more challenging leadership role, casino operations preferred.
    • Must possess excellent employee relations skills.
    • Good oral and written communication skills, must be fluent and literate in English.
    • College degree preferred.
    • Ability to understand and analyze Budget & P&L Statements.
    • Proven time management and critical thinking skills required.
    • Physically mobile with reasonable accommodations including ability to lift up to 75 lbs., and ability to push, pull, reach, bend, twist, stoop and stack.
    • Ability to respond calmly and make rational decisions when required.
    • Must be able to listen and respond to visual and aural cues.
    • Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds, and air quality.
    • Measurable objectives as defined on annual Performance appraisal.
    • Employee feedback – EOS/SFS, turnover results, Employee Relations issues.
    • Teamwork – ability to work collaboratively with other departments and leaders to complete property/corporate initiatives and effective day to day operations.
    • Financial results that meet or exceed budget expectations for revenue generation and cost control.
    • Effective labor management including efficient scheduling based on guest traffic patterns and overtime within property guidelines.
    • Development of team to include completion of all required training and knowledge of all policies and procedures relating to their positions.
    • Ability to meet deadlines and effectively manage multiple priorities in a demanding work environment.
    • Compliance with all regulatory, governmental, and safety requirements.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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