• Night Auditor

    Location US-MS-Bay St Louis
    Posted Date 2 weeks ago(11/8/2018 9:51 AM)
    Job ID
    Casino Property
    Hollywood Casino Gulf Coast
    Position Type
    Regular Part-Time
    Hotel Services
  • Overview




    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Gulf Coast and Boomtown Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    We are currently seeking a talented individual to become a Night Auditor.  An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction.
    • Greets, registers, and assigns rooms to guests.  Issues room key and escort instructions to Bellhop.
    • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
    • Computes bill, collects payment, and makes change for guests.
    • Operate front desk computer system.
    • Communicate with other members of the hotel staff.
    • Handles Call Center when asked.
    • Promote a positive environment to achieve job satisfaction for all team members.
    • Take appropriate steps to maintain Hotel security and safety.
    • Promote future sales through contact with guests.
    • Refers guests to necessary departments to resolve issues concerning guests.
    • Maintain adequate supplies of all necessary items for the front office operations.
    • Attend and schedule meetings on Hotel issues, and pass on any pertinent information to the Hotel Supervisors to discuss any new issues, policies, or problems.
    • Maintain appropriate files and records for all Front Desk operations.
    • Make constant observations of team member’s performance to assure excellent customer service levels.
    • Complete the night audit daily in accordance with operational procedures.
    • Posts room charges and taxes to guest accounts.
    • Tracks room revenues, occupancy percentages, and other front office statistics.
    • Prepares a summary of cash, check, and credit card activities.
    • Summarizes results of operations for management.
    • Run end of day process in property management software (PMS).
    • Understand principles of auditing, balancing, and closing out accounts.
    • Handles and oversees administrative and clerical duties in the absence of the supervisor.
    • Verifies and monitors cashiering, and the performance of Front Desk Clerks.
    • Perform duties in a safe manner; report any potential safety hazards to management staff.
    • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

    To be successful in this position it will require the following skill set

    • Must be 21 years of age or older.
    • High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.  Hotel front desk experience preferred
    • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or cast members.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.
    • Must be able to obtain a Mississippi Gaming License.
    • Keyboarding skills required.  AS400 and LMS software knowledge preferred.
    • Excellent customer service and communication skills.  Good math and money handling skills.
    • While performing the duties of this job, the cast member is regularly required to talk or hear. The cast member is frequently required to stand; sit and reach with hands and arms. The cast member is occasionally required to walk; use hands to finger, handle, or feel; climb or balance; stoop, kneel, or crouch.  The cast member must occasionally lift and/or move up to 10 pounds.
    • The noise level in the work environment is usually moderate.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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