• Slot Supervisor

    Location US-ME-Bangor
    Posted Date 2 weeks ago(11/5/2018 12:26 PM)
    Job ID
    Casino Property
    Hollywood Casino Bangor
    Position Type
    Regular Full-Time
    Casino Operations
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Bangor, we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Promote and maintain all steps of the Red Carpet Customer Service Program with each patron and employee you may come in contact with.
    • Follow all company and department policies and procedures.
    • Provide exemplary customer service.
    • Supervises the Slot Attendants, including ongoing training, coaching, counseling and rewarding performance, conducting timely performance appraisals, and completing related paperwork and maintaining employee files and documents in a secure office. 
    • May be assigned to particular Slot Attendants depending on shifts assigned.
    • Monitor the flow of the Slot Attendants on the floor, ensure that there is proper coverage in all areas; redirect staff when needed to ensure proper floor coverage.
    • Oversees the various functions of casino operation for a regular shift as assigned. 
    • Within the realm of the responsibility of the job, maintains a clean and safe work environment.  Report cleanliness problems and ensures resolution.  Performs duties in compliance with safety procedures including use of safety equipment. 
    • Incumbents are responsible for following safety procedures, identifying unsafe practices or conditions and informing their supervisor or the Safety Committee of unsafe conditions, as directed.
    • Acts as a resource to team members and patrons when unusual circumstances arise, or when there are safety or security concerns.
    • Acts as a verifier for certain slot-related transactions.
    • Ensures guest comfort and ensures that Slot team members and other team members perform their duties in accordance with their position description and service guarantees.
    • Flexible workweek with possible additional hours required.
    • Responsible for ensuring that all Team Members follow security policies and procedures and reports all violations.
    • Performs duties in compliance with the State of Maine Gambling Control Board.
    • Other duties may be assigned.
    • Supervises Slot Attendants, Valet Attendants, Coat-check Attendants

    To be successful in this position it will require the following skill set

    • A minimum age of 21.
    • Associate’s Degree in related field or equivalent combination of education and experience.    
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Three plus years of recent and related casino experience, preferably in slot operations preferred. 
    • Two or more years of related managerial experience.
    • Demonstrated extensive experience persuading and negotiating. 
    • Demonstrated experience performing within specific deadlines or under pressure.
    • Demonstrated  experience problem solving, organizing and prioritizing work. 
    • Demonstrated experience developing and managing to budgets.
    • Ability to read, analyze, and interpret routine business documents. 
    • Ability to respond effectively to sensitive inquiries or complaints. 
    • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
    • Must be very detailed oriented.
    • Ability to define problems, collect data, establish facts, and draw valid conclusions.  Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
    • Must qualify for licensing by the Maine Gaming/Racing Commission.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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