At Argosy Casino Alton, every night feels like opening night. Imagine a movie premiere --- and red carpet excitement. A front row seat --- and the buzz of the crowd. When you’re this close to the fun, you really are part of the action. If you want to be part of an organization where team members smile as much as the guests, consider all we have to offer.
Don't just work, work happy!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with.
Communicates effectively to all employees. Keeps direct reports well informed about issues and subjects
Employees may be required to perform duties outside of their normal job descriptions where, in the company’s judgment, it is necessary in the interest of efficiency, productivity, or improved guest service.
Comply with company policies; all state and federal regulations; and internal controls as it relates to this position.
Ensure compliance with company policies; all state and federal regulations; and internal controls.
Supervises the Slot Tech department. Determines work schedules, assigns work areas and break times. Provides training, evaluates performance and provides written and verbal work history entries as appropriate.
Accountable for department activities for adherence to casino policy and IGB rules and regulations.
Coaches, motivates, measures and follows up on all Slot Tech employees for improved performance.
Assists in expediting projects, machine and floor analysis as well as purchasing.
Ensures that the Slot Tech team assists slot operations in providing excellent customer service.
Portrays self as an excellent role model for all employees to follow.
Demonstrates knowledge of department budgetary guidelines, variances and objectives.
Performs all other related and compatible duties as assigned.
Is responsible for the overall direction, coordination and evaluation of this unit. Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Manages and supervises all Slot Technicians in the Slots Department.
The individual must be willing to spend their own time learning and understanding all facets of the operations of the pit and slot department. To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Bachelor's degree (B.A.) from four-year college or university; or two (2) years technical experience and a minimum of three (3) years experience as a supervisor/manager; or equivalent combination of education and experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions form groups of managers, clients, customers, and the general public.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to qualify for licenses and permits required by federal, state and local regulations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand, walk, use hands and fingers to handle or feel objects, tools, or controls; and talk or hear. The employee is frequently required to reach with hands and arms and stoop, kneel, crouch, or crawl.
The employee must occasionally lift and/or carry 120 lbs., and push or pull 200 lbs.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is very loud.
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer