• Lead Housekeeper

    Location US-IL-Aurora
    Posted Date 5 months ago(10/25/2018 1:48 PM)
    Job ID
    Casino Property
    Hollywood Casino Aurora
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Aurora we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Demonstrating outstanding internal and external service in accordance with “Red Carpet Service” program guidelines
    • Oversee Housekeeping operations and Cast Members to assure that standards and productivity levels are met and maintained
    • Assist in scheduling breaks and lunches
    • Assists in distribution of supplies
    • Performs cleaning assignments as given 
    • Assists other Cast Members in performing tasks as a team player 
    • Ensures safety for guests and Cast Member through proper posting of signs during cleaning
    • Conducts and/or attends departmental and company meetings as required 
    • As requested, supports supervisory duties, such as:
      • Planning, scheduling assigning and direct work
      • Appraising performance
      • Rewarding and disciplining Cast Members
      • Maintaining accurate departmental records
      • Recommending improvements to efficiency
      • Recommending promotions
      • Addressing and resolving guest and Cast Member complaints
      • Promptly reporting and remedying any legal/compliance measures


    To be successful in this position it will require the following skill set

    • Must be 18 years of age
    • High school diploma or equivalent experience
    • One year prior housekeeping experience preferred
    • One year prior supervisory experience preferred
    • Ability to read and comprehend simple instructions, short correspondence, and memos 
    • Ability to write simple correspondence 
    • Ability to effectively present information in one-on-one and small groups
    • Ability to add, subtract multiply, and divide Ability to use whole numbers, fractions and percentages
    • Ability to apply common sense understanding to carry out written or oral instructions
    • Ability to read, write, comprehend and speak English
    • Ability to understand and perform duties in accordance with:
      • Hollywood Casino Aurora Core Values
      • Departmental, property and company policies and standards
      • Illinois Gaming Board requirements
      • Sarbanes-Oxley
      • Internal Controls
    • Ability to stand for extended periods of time
    • Physical mobility with reasonable accommodations including ability to push, pull, carry and lift up to 80 lbs

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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