Penn National Gaming, Inc.

  • Lead Count Team Clerk Multi-Property

    Location US-MS-Tunica Resorts
    Posted Date 3 weeks ago(9/24/2018 11:11 AM)
    Job ID
    Casino Property
    Hollywood Casino Tunica
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino Tunica we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include


    The following and other duties may be assigned as necessary for Hollywood Casino Tunica, Resorts Tunica, and/or 1st Jackpot Tunica: 

    • Obtains all keys and other tools and supplies necessary to complete daily tasks.
    • Assists Supervisor in providing accurate training to all Count Team Members.
    • Performs daily maintenance of the equipment and is responsible for maintaining a clean and safe work environment.
    • Follows rotation of duties per MGC regulations.
    • Participates in the slot BV drop on the casino floor by pulling BV boxes from the slot machines and replaces with empty BV boxes.
    • Obtains the carts and chip trays from the cage prior to the start of each shift.
    • Records currency from each bill acceptor and table games box on the electronic currency counter. Prepares and bundles the currency drop for verification.
    • Separates slot ticket and currency from gaming machines and performs chip count for Poker Room.
    • Prepares and creates required reports on the count and accurately enters into computerized online accounting system.
    • Audits and submits accurate paperwork to Revenue Audit.
    • Prepares and bundles the currency drop for verification and separates slot ticket and currency from gaming machines.
    • Promptly notifies Manager and/or Supervisor of any problems or inconsistencies resulting from the drop or counting of currency and tickets in the count room.
    • Escalates issues to the Count Room Manager or Supervisor.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
    • Maintains strict confidentiality in all departmental and company matters.



    SUPERVISORY RESPONSIBILITIES                                                    

    This job does not have supervisory responsibilities.

    To be successful in this position it will require the following skill set


    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    • Associate’s degree (A.A.) from two-year college or technical school; or zero to one year of experience in cleaning public buildings and/or facilities; or equivalent combination of education and experience.
    • Must have a thorough working knowledge of drop schedules, Key Control requirements, and Cash Storage, Table Games, and Poker Drop Box distribution as they apply to MGC regulations.
    • Ability to write routine reports and correspondence.
    • Must have technical proficiency with Microsoft Office (Word, Excel, Access, Outlook). Experience working in AS400 required. 
    • Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
    • Must have working knowledge of and be able to use a vacuum cleaner, carpet cleaner, buffer, ladder, Tommie lift, and a shop vac.
    • Must have working knowledge of safety guidelines.
    • Ability to perform assigned duties under frequent time pressure in an interruptive environment.
    • Ability to work in a high-volume environment.  
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.


    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.



    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.



    Must be able to obtain a Mississippi gaming badge (work permit). 



    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.


    The employee must regularly lift and/or move up to 100 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.



    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud.  Employee is exposed to moving mechanical parts.


    Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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