Don’t just work. Work Happy.
A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Responsible for all aspects property support of all Information Technology systems, equipment and peripheral devices. They are primary system expert for the specialty area of expertise. Provide hardware and software desktop support to employees and guests as directed. Repair or administer equipment and systems as needed.
Line: Responsible to the Regional Manager of Information Technology for the successful performance of assigned responsibilities.
Staff: Assists and advises other departments and Company personnel, as necessary, to assure the successful performance of their assigned duties and the company overall.
SPECIFIC DUTIES AND RESPONSIBILITIES
METHODS OF ACCOUNTABILITY
STANDARDS OF PERFORMANCE
MENTAL AND PHYSICAL REQUIREMENTS
Ability to define problems collects data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to analyze, interpret and manage departmental needs and results.
Ability to review and solve complex problems.
Ability to perform assigned duties under frequent time pressures in an interruptive environment
Lift and move objects weighing up to 50 lbs.
Work on ladders and in confined spaces.
EDUCATION, TRAINING AND EXPERIENCE
Bachelor’s degree in Computer Science or equivalent technical training and experience.
1 - 3 years of experience in a technical support role.
Demonstrated intermediate-level technical skills in all platforms.
WORKING ENVIRONMENT AND CONDITIONS
High Energy casino environment with noise, bright lights and exposure to smoking and alcoholic beverages. 24/7 business may require extended hours across all shifts to serve the needs of the department and team members.
Periodically works nights or weekends to perform assigned duties.
EQUIPMENT AND TOOLS
General Office equipment.
Computer and audit software applications
Microsoft Office programs.
SDS, AS400, MICROS, KRONOS systems
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer