• Casino Operations Shift Manager

    Location US-ME-Bangor
    Posted Date 5 months ago(9/6/2018 4:29 PM)
    Job ID
    2018-52001
    Casino Property
    Hollywood Casino Bangor
    Position Type
    Regular Full-Time
    Category
    Operations
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Hollywood Bangor you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Assists in development of overall strategic plan and directs the ongoing operations of our table games business 
    • Works closely to develop, implement, and oversee overall strategies for customer service, comping, games layout and mix, revenue growth, and expense management in order to maximize profitability
    • Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.  Makes changes if necessary to achieve end result
    • Responsible for ensuring optimal operations and consistent high quality standards in areas of responsibility during all business hours 
    • Maintains vendor relationships, negotiates purchase of table games equipment, and implementation of new games 
    • Management accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
    • Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
    • Performs all other related and compatible duties as assigned 

    To be successful in this position it will require the following skill set

    • Bachelor’s degree (B.A./B.S.) in business or related field from an accredited four-year college or university
    • Five years progressively more challenging experience in a gaming operations role, some table games experience preferred
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Ability to prepare, understand, and analyze business strategies, Budget & P&L Statements and Business Plans
    • Good oral and written communication skills, must be fluent and literate in English
    • Proven managerial, problem solving, and critical thinking skills with the ability to exercise independent judgment within established policies
    • Must possess excellent interpersonal and employee relations skills
    • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
    • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
    • Must be able to listen and respond to visual and aural cues
    • Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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