Penn National Gaming, Inc.

  • Hotel Front Desk Clerk Lead

    Location US-IN-Lawrenceburg
    Posted Date 1 week ago(8/10/2018 10:27 AM)
    Job ID
    2018-51199
    Casino Property
    Hollywood Casino Lawrenceburg
    Position Type
    Regular Full-Time
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Hollywood Casino Lawrenceburg we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Check guest in and out, wake up calls, conduct guest courtesy calls and respond as necessary, handle guest concerns and complaints, ensure guest comfort and satisfaction.
    • Greets, registers, and assigns rooms to guests. Issues room key and escort instructions to Bellhop.
    • Issue and retrieves safe deposit boxes according to standards.
    • Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions.
    • Computes bill, collects payment, and makes change for guests.
    • Operate front desk computer system.
    • Communicate with other members of the hotel staff.
    • Handles PBX switchboard when asked.
    • Promote a positive environment to achieve job satisfaction for all employees.
    • Take appropriate steps to maintain Hotel security and safety.
    • Promote future sales through contact with guests.
    • Refers guests to necessary departments to resolve issues concerning guests.
    • Provide positive communication and use Red Carpet Training skills with every patron and co-worker.
    • Perform duties in a safe manner; report any potential safety hazards to management staff.
    • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

     

    SUPERVISORY RESPONSIBILITIES:  

    • Maintain adequate supplies of all necessary items for the front office operations.
    • Attend and schedule meetings on Hotel issues, and pass on any pertinent information to the Front Desk Supervisors to discuss any new issues, policies, or problems.
    • Maintain appropriate files and records for all Front Desk operations.
    • Make constant observations of employee’s performance to assure excellent customer service levels.
    • Complete the night audit daily in accordance with operational procedures.
    • Handles and oversees administrative and clerical duties in the absence of the supervisor.
    • Verifies and monitors cashiering, attendance, and the performance of Front Desk Clerks.
    • Coordinates with Front Desk Supervisors, Housekeeping Supervisors, Reservations, Casino, and Food and Beverage at all times.

    To be successful in this position it will require the following skill set

    • Must be 18 years of age
    • Read, write legibly, understand and speak English
    • Able to tolerate second-hand smoke, noise, bright lights
    • Able to work at a fast pace in often crowded/noisy environment
    • Must meet professional appearance standards as prescribed by company policy.
    • Available to work required schedule which may include nights, weekends, holidays and overtime as needed.
    • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
    • The Cast Member must be able to lift and/or move up to 50 lbs.
    • High school diploma or general education degree (GED); and six months to one year related experience and/or training; or equivalent combination of education and experience.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

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