Penn National Gaming, Inc.

  • Turf Club Server

    Location US-NM-Hobbs
    Posted Date 2 months ago(2 months ago)
    Job ID
    2018-50641
    Casino Property
    Zia Park Casino
    Position Type
    Seasonal
    Category
    Food and Beverage
  • Overview

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

     

    Your daily responsibilities include

    SUMMARY:

    It is the primary responsibility of the Turf Club Server to provide beverage, food, and bussing services.  The Turf Club Server additionally sells and cashes winning pari-mutuel tickets for patrons Must be outgoing with the ability to engage and entertain guests.  All duties are to be performed in accordance with departmental and company policies, practices and procedures.  

    ESSENTIAL DUTIES & RESPONSIBILITIES:

    • Greets guests in a timely manner and obtains beverage and/or food orders. Initiates conversation with guests.
    • Expedites food and drink orders for each party quickly and accurately. Serves refills upon request as well as follows up for additional food and beverage requirements.
    • Operate cash register: take money and make change, as required.
    • Sell pari-mutuel tickets to patrons via a hand-held device.
    • Cash pari-mutuel tickets for patrons.
    • Directs patrons to supervisory personnel to resolve questions of ticket validity.
    • Completes end of shift checkout and paperwork according to preset standards.
    • Complete assigned opening and closing side work.
    • Claims tips received according to laws governing wage reporting.
    • Provides Red Carpet Service to every patron and employee.
    • Must work well under pressure, and meet multiple and sometimes competing deadlines.
    • Adhere to all corporate and local policies, procedures, and operating guidelines.
    • Keeps tables neat and orderly by removing glassware no longer in use. Clears and resets tables for next seating. 
    • Adheres to all responsible alcohol serving requirements as dictated by the state; requests identification from guests ordering alcohol when legal age is questionable.
    • Anticipates guest needs when possible.
    • Communicates with bartenders and managers regarding guest requests.
    • Perform duties in a safe manner; report any potential safety hazards to management staff.
    • May be required to answer questions when a manager is not available.
    • Must at all times demonstrate ethical and cooperative behavior with guests, co-workers and leadership.
    • Performs other duties as may be assigned by department and/or company management.

     

     

    SUPERVISORY RESPONSIBILITIES

     

    • This position has no supervisory responsibilities.

    To be successful in this position it will require the following skill set

    Qualifications

    To perform the job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

    • Must be a minimum of 19 years of age.
    • High school diploma or G.E.D preferred.
    • 3 months or more relevant experience or equivalent combination of education and experience required.
    • Must qualify for licensing with the New Mexico Racing Commission.
    • Must qualify for certification through NMAST.
    • Ability to read, write and speak English required.
    • Strong customer service and interpersonal skills are required.
    • Ability to work as part of a team and to promote cooperative approach between departments.
    • Ability to work unsupervised.
    • Basic math skill is required, ability to handle cash and accurately make change.
    • Maintain a professional, neat and well-groomed appearance adhering to company standards and work varied shifts, which will include weekends and holidays. 

     

    PHYSICAL DEMANDS

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Frequent brisk walking, climbing stairs, bending, lifting, stretching, reaching, kneeling, squatting, and standing for long periods of time. 
    • Walking and/or standing 90% of the time.
    • Lifting up to 30 pounds to stack, store or move materials, supplies and equipment. 

     

    WORK ENVIRONMENT

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

     

    • While performing the duties of this job, the employee mostly works inside the building. The employee is regularly exposed to airborne particles, toxic fumes and/or chemicals.
    • The noise level in the work environment is very loud.
    • Exposure to bright lighting.
    • Exposure to unrestricted second-hand smoke.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Now that you have read about who we are, here is your opportunity to see what we're about!

     

       

     

    Equal Opportunity Employer

     

     

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