Penn National Gaming, Inc.


    Location US-MO-St. Louis
    Posted Date 1 week ago(6/14/2018 12:48 PM)
    Job ID
    Casino Property
    Hollywood Casino St. Louis
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Responsible for the day-to-day operation of the front office, housekeeping, PBX, wardrobe and valet.
    • Provides direction and oversees the operation of all hotel activities, including  strategic planning, development, and quality of services
    • Perform various employee functions, including hiring, terminations, counseling and  discipline, and employee relations
    • Forecasts  funding needs and develop budget to reach short, intermediate, and  long-range goals
    • Monitors  and manages departmental expenditures and resources
    • Answers  inquiries pertaining to hotel policies and services, and resolve occupants’ complaints while supporting all customer service programs
    • Assign  duties to hotel staff and create/approve work schedules for efficient  business performance
    • Participate in financial activities of hotel such as setting room rates
    • Observe and monitor staff performance and plan work processes in order to ensure efficient operations and adherence to hotel policies and procedures
    • Develop, maintain, and participate in training programs for staff to ensure efficient operations
    • Conduct individual or group pre-shift meetings with team members and provide timely positive feedback.
    • Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
    • Address and manage complaints or concerns from team members.
    • Effectively use, administer and manage rewards and recognition for front line team members.
    • Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
    • Recommend  or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
    • Provide  for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe  and responsible manner.
    • Support,  implement, administer and manage standards of excellence among team members.
    • Understand and adhere to regulatory, department and company policies and procedures.
    • Make determinations regarding types of materials, supplies, or tools to be used.
    • Supervise and manage attendance and time records of team members.
    • Effectively and efficiently manage labor costs and staffing objectives while achieving guest satisfaction.
    • Protect and preserve assets of the company.
    • Meet grooming and appearance requirements.
    • Meet  attendance guidelines.
    • Comply with all reasonable requests made by management.

    To be successful in this position it will require the following skill set

    • Able to perform each essential duty satisfactorily.
    • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university, or a minimum of two years related experience and/or training; or equivalent combination of education and experience.Individual must be highly motivated and self-directed
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Excellent interpersonal, customer service, team building and problem solving skills are required
    • Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift
    • Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.
    • Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
    • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 
    • Must be able to qualify for any and all licenses or permits required by local, state or federal law.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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