Penn National Gaming, Inc.

  • Hotel Housekeeping Manager

    Location US-MO-St. Louis
    Posted Date 2 weeks ago(6/8/2018 7:29 PM)
    Job ID
    Casino Property
    Hollywood Casino St. Louis
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.

    Your daily responsibilities include

    • Maintains personnel files for all Housekeeping team members.
    • Maintains up to date personnel contact information
    • Processes timekeeping within payroll system
    • Assists with departmental attendance tracking, and point calculations
    • Completes Housekeeping opening procedures including but not limited to preparing assignment sheets, checking for room discrepancies, issuing keys, communicating assignments, etc.
    • Coordinates front desk to ensure custom comforts, and other amenities are delivered to VIP guests
    • Conducts interviews for all Housekeeping applicants.
    • Orders and maintains supplies as needed by preparing purchase requisitions
    • Codes and forward invoices to Hotel Manager
    • Maintains the ability to fill in as a GRA, Inspector, House Person, Laundry Attendant or Wardrobe Attendant as needed
    • Communicates with guests in a friendly manner and always remains upbeat and positive.
    • Completes special projects as directed
      • Provides counseling and supports employees in meeting their responsibilities and becoming part of the team
      • Monitors job performance daily, executes and issues notices of disciplinary action, and feedback
      • Completes appraisals and ensures they are completed in a timely manner
      • Ensures all employees follow hotel policies and procedures
      • Expedites and oversees special requests from the Front Desk
      • Attends management meetings, develops teams and its employees
      • Motivates employees to provide superior customer service to our guests
      • Monitors job performance daily
      • Meets the attendance guidelines of the job and adheres to departmental and company policies
      • Retains staff in line with departmental goals
      • Responsible for providing exceptional Red Carpet Customer Service to all guests

    To be successful in this position it will require the following skill set

    • Able to perform each essential duty satisfactorily.
    • Associate's degree (A. A.) or equivalent from two-year college or technical school; or a minimum of one year related experience and/or training; or equivalent      combination of education and experience.
    • Individual must be highly motivated
    • Must be proficient in Microsoft applications (Excel, Access, Word)
    • Effective communication skills (verbal, written, and presentation)
    • Excellent interpersonal, customer service, team building and problem solving skills are required
    • Must demonstrate the ability to calmly handle stressful situations and be willing to work any day and any shift
    • Must be able to perform the physical job duties of line employees in emergencies
    • Must be able to maneuver in hotel areas, up and down stairs and reach above shoulder level
    • Must be able to work with cleaning chemicals, tolerate chemical fumes and airborne particles (on occasion), and handle chemicals without developing without developing an allergic reaction
    • Must be able to work in areas containing second-hand smoke
    • Must be able to operate equipment, including: vacuum cleaners, floor machines, carpet extractors, computer, copy machine, typewriter, mop and broom
    • Ability to perform duties with a sense of urgency
    • Must be well organized
    • Must be able to walk, stand, and work on hand and knees for long periods of time
    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces


    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer



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