Penn National Gaming, Inc.

  • Host/Hostess

    Location US-OH-Columbus
    Posted Date 2 weeks ago(6/7/2018 9:53 AM)
    Job ID
    2018-49809
    Casino Property
    Hollywood Casino at Columbus
    Position Type
    Regular Part-Time
    Category
    Food and Beverage
  • Overview

    Work Happy

     

    Don’t just work. Work Happy.

     

     

    A career in gaming? At Hollywood Casino at Columbus we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

    Your daily responsibilities include

    The following and other duties may be assigned as necessary:

    • Operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change; accounts for all cash, charge and complimentary sales according to established procedure; maintains integrity of all financial controls and responsibilities
    • Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff. Greets, and makes welcome, each guest entering restaurant
    • Seats guests in restaurant as per specified rotation requirements
    • Maintains proper seating and reservation documentation
    • Monitors restaurant for table availability
    • Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
    • Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required
    • Complete all assigned closing duties at end of shift
    • Knows and promotes current casino events and programs and can give guests directions to all casino areas
    • Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
    • Assist in any duties deemed necessary from supervisors

    To be successful in this position it will require the following skill set

    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    • Must be 18 years of age
    • High school diploma or equivalent
    • Read, write legibly, understand and speak English
    • Excellent customer service/communication skills
    • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
    • Must meet professional appearance standards as prescribed by company policy
    • Must be able to respond to visual and oral cues
    • Able to work in constricting areas
    • Able to tolerate noise and bright lights
    • Able to work at a fast pace in often crowded/noisy environment
    • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 100 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

    LANGUAGE SKILLS

     

    Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

     

    REASONING ABILITY

     

    Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

     

    CERTIFICATES, LICENSES, REGISTRATIONS

     

    Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

     

    Must pass TIPS certification course.

     

    PHYSICAL DEMANDS 

     

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

     

    The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

     

    WORK ENVIRONMENT

     

    The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

     

    Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

    Something to leave you with

    Penn National Gaming/Hollywood Casino is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

      

    Equal Opportunity Employer

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