To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.
- High school diploma/GED; or one to two years customer service related experience, or equivalent combination of education and experience.
- Must have be proficient in computer knowledge to include keyboarding skills, all Microsoft Office applications, email usage, and database, spreadsheets, and word processing software.
- Must have excellent verbal and written communication skills.
- Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Knowledge of all office machines and tools (jet sort, coin roller, 10-key by touch, credit card cash advance systems), only if Player Services/Cage combined.
This job may or may not have supervisory responsibilities.
- Manages work procedures and expedites workflow.
Provides coaching and counseling to team members