Penn National Gaming, Inc.

  • Marquee Rewards Manager

    Location US-PA-Wyomissing
    Posted Date 3 months ago(3/11/2018 9:27 PM)
    Job ID
    2018-47658
    Casino Property
    Penn National Gaming, Inc.
    Position Type
    Regular Full-Time
    Category
    Marketing
  • Overview

     

     

     

    Don’t just work. Work Happy.

     

    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

     

    An individual could be successful if they possess the following.

     

    Your daily responsibilities include

    • Responsible for supporting the Marquee Rewards Director with the long-term growth, strategy and day-to-day operation of the Marquee Rewards program. This includes but not limited to campaigns and promotions for the entire Company.  Ensures all collateral for program, digital and print, are updated and distributed to all properties.   
    • Responsible for developing and executing all training relating to the Marquee Rewards program, including but not limited to promotions, social media campaigns, and changes to current program.
    • Leads training, promotions, partnership relationships and the relationship between iGaming (Penn Interactive Ventures) and the Marquee Rewards program.
    • Assists Director of Marquee Rewards in leading changes related to the Marquee Rewards program for the entire Company. Develops and executes strategic plan to grow total followers and interaction with Penn ‘s social pages, as well as monetize the social media outlets.
    • Develops responses to guest reviews on social media sites including but not limited to Facebook, Twitter, etc. Offers complimentaries to guests as needed to recover for unsatisfactory service/reviews.
    • Creates and develops social campaigns on social media sites to increase Marquee Reward awareness and interest with guests. Serves as the liaison between the Company and select third-party partners.  Serves as primary lead for communication with those select partners and executes strategy to maximize and derive the most value from partnerships.
    • Completes ad-hoc projects as necessary to explore additional opportunities for Marquee Rewards. Projects include, but are not limited to, exploring new partnerships, gathering and analyzing information from internal sources, or generating reports showing the effectiveness of company-wide practices and programming.  Makes suggestions for improvements based upon project findings.
    • Responsible for administrative office tasks such as developing, planning, and executing marketing support services and activities.
    • Processes marketing invoicing and contracting for the department.
    • Responsible for status report process and organization with marketing agencies and internal studio.
    • Develops creative briefs, rules & regulations and other documents for Marquee Rewards promotions and is primary point of contact for agencies and properties for promotions. 
    • Responsible for driving compliance with promotion time lines from the concept phase through implementation.
    • Develops and maintains professional relationship with property marketing partners. Facilitates tracking of initiatives and collection of information.  Makes improvements to social media campaigns and strategy as needed based upon findings.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
    • Responsible for ensuring the compliance with all regulations within area of responsibility and reporting potential issues to management.
    • Maintains strict confidentiality in all departmental and company matters. 

    To be successful in this position it will require the following skill set

    • Bachelor’s Degree (B.A./B.S.) in marketing or related area; two to four years of related marketing experience; or equivalent combination of education and experience. Marketing experience preferred.  Gaming experience highly preferred but not required.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Must have advanced skills in Microsoft Office applications (Word, Excel, PowerPoint, and Outlook). Experience using Microsoft Excel to generate summary results from large datasets is preferred.
    • Must have advanced skills in social media usage and with internet browsers.
    • Must have proven ability in web copy and managing large scale, social media accounts. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
    • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
    • Must have excellent oral and written communication skills; strong client interface and presentation skills preferred.
    • Must have a demonstrated ability to drive toward results.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

     

    Work Happy

     

    Now that you have read about who we are, here is your opportunity to see what we're about!  

     

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