Penn National Gaming, Inc.


    Location US-IN-Lawrenceburg
    Posted Date 2 weeks ago(3/8/2018 6:47 PM)
    Job ID
    Casino Property
    Hollywood Casino Lawrenceburg
    Position Type
    Regular Full-Time
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include

    • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
    • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
    • Responsible for supporting compliance to departmental budgets.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. 
    • Ensures efficiency of Slot machines and related gaming equipment during assigned shift.
    • Ensures customer service meets established standards.
    • Provides authorizing/verifying signature for jackpot payments, when applicable, in accordance with established procedures.
    • Assists with service light calls in accordance with established procedures.
    • Notifies Slot Technicians if any technical issues arise.
    • Reports customer concerns to manager.
    • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
    • Maintains strict confidentiality in all departmental and company matters.
    • Maintains an open door policy and addresses all team member issues and/or concerns in a timely manner.
    • Perform duties in a safe manner; report any potential safety hazards.
    • Perform any reasonable, temporarily assigned job duties outside the position’s job description, where, in the Company’s judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.



    Slot Floorperson, Lead Slot Floorperson, Casino Services Representative and Lead Casino Representative

    • Manages work procedures and expedites workflow.
    • Provides coaching and counseling to team members.

    To be successful in this position it will require the following skill set

    • Must be 21 years of age
    • Read, write legibly, understand and speak English
    • Able to tolerate second-hand smoke, noise, bright lights
    • Able to work at a fast pace in often crowded/noisy environment
    • Must meet professional appearance standards as prescribed by company policy.
    • High school diploma or GED; or six months to one year experience in Slots or equivalent combination of education and experience.
    • Available to work required schedule which may include nights, weekends, holidays and overtime as needed
    • Cast Member is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The Cast Member is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
    • The Cast Member must be able to lift and/or move up to 50 lbs.
    • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
    • Excellent skills in both written and oral communication.
    • Must be proficient in Microsoft applications (Excel, Word) and have knowledge of Slot operating systems.
    • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
    • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




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