Penn National Gaming, Inc.


1 week ago(1/8/2018 10:33 AM)
Job ID
Hollywood Gaming at Dayton Raceway
Position Type
Regular Full-Time


Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation’s largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.

Your daily responsibilities include

  • Responsible for fostering a fun environment
  • Responsible for being a gracious host to all guests and co-workers
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events
  • Ensures regulatory compliance with all aspects of VLT machine maintenance i.e.; moves, conversions, and repair.
  • Ensures functionality of the VLT maintenance system.
  • Interacts with VLT Operations personnel and Guests while repairing VLT machine functions.
  • Assist with every phase, from layout to installation.
  • Work on special projects as assigned.
  • Assist in maintaining adequate stock of parts necessary for repairs.
  • Perform preventative maintenance: clean, inspect, adjust, and test various machine parts.
  • Perform floor maintenance: trouble shoot and repair machine malfunctions and system problems as they occur during gaming.
  • Assist customers with questions and complaints regarding VLT machines.
  • Provide answers and explanations, and rectify problems as appropriate.

To be successful in this position it will require the following skill set

  • Must have an outgoing, energetic and enthusiastic attitude
  • Must enjoy hosting others
  • Must be comfortable initiating conversations and creating a fun environment with our guests
  • Minimum of 21 years of age
  • High school diploma or general education degree (GED) preferred
  • One to six months related experience and/or training; or equivalent combination of education and experience.
  • Electronic/mechanical troubleshooting and use of electronic test equipment experience required (ex: board testers, multi-meters, o-scopes)
  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
  • Must possess excellent interpersonal skills.
  • Good oral and written communication skills, must be fluent and literate in English
  • Ability to stand and walk for entire shift and mobility to move easily around entire property
  • Must be able to listen and respond to visual and aural cues.
  • Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality
  • While performing the duties of this job, the team member is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to talk or hear. The team member is occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, and peripheral vision.
  • Previous VLT System experience with ACSC, SDS, CDS etc. preferred.

Something to leave you with

If you're truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It's Good To Be PENN!"


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