Penn National Gaming, Inc.

  • Director of Hospitality

    Location US-IL-Joliet
    Posted Date 4 months ago(12/20/2017 6:04 PM)
    Job ID
    Casino Property
    Hollywood Casino Joliet
    Position Type
    Regular Full-Time
    Food and Beverage
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include


    Direct the operations of all food and beverage outlets, kitchen operations and catering services.  Duties require good judgment to review labor, supply costs and market data to recommend pricing and make necessary changes and decisions.  Directs and oversees all Culinary and F&B Managers, and is an effective leader for Cast members in the Food and Beverage Department. Oversees the operation of hotel, warehouse and receiving.



    • This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast members.
    • Formulate, direct, develop and oversee the implementation of goals and objectives for all Food and Beverage, hotel and warehouse/receiving departments.
    • Review all departmental policies and procedures to ensure effectiveness and conformance to company goals and objectives.
    • Inspect food and beverage outlets, kitchen operations, catering operations, hotel rooms, warehouse/receiving areas to ensure compliance with company and departmental policies and procedures.
    • Work with the Sales and Marketing departments to develop food and beverage and hotel requirements for upcoming events.
    • Communicate with the Purchasing department to develop quality specifications for all food and beverage products.
    • Review inventory and par levels to ensure appropriate inventory levels are maintained.
    • Evaluate labor and supply costs and market data to develop pricing recommendations.
    • Review usage, guest counts and revenue reports to determine appropriate staffing.
    • Plan and formulate the departmental budgets.
    • Monitor departmental expenses and ensure compliance with the budget.
    • Other duties as assigned.

    To be successful in this position it will require the following skill set


    3-5 years experience as an Assistant Director or Director of Food and Beverage or equivalent position in a multi-outlet, high volume environment is required. Casino and hospitality experience is required. Previous experience with design/build and opening of new Food & Beverage concepts is preferred. Successful candidate must have proven leadership skills, effective communications skills, and be an energetic self-starter. High school diploma or equivalent is required. Must understand and speak the English language.  This position is responsible for providing a high level of guest service and promoting a positive attitude to create a fun and entertaining experience for our guests.



    While performing the duties of this job, the employee is regularly required to talk and hear.  The employee frequently is required to stand and walk.  The employee is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The employee must occasionally lift and/or move up to 50 pounds.  The employee requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance.  Must be able to push and pull carts and equipment weighing up to 250 lbs occasionally.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




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