Don’t just work. Work Happy.
A career in gaming? At Hollywood Casino Charles Town we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
The Casino Scheduler is responsible for daily operations of the Table Games Scheduling Office. Coordinates schedules for Table Games department staff and other administrative duties as assigned. Maintains a positive demeanor with visitors, vendors and fellow employees.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
Assists in the preparation of the weekly schedule for each shift based on business needs. Enters changes as necessary.
Accurate and timely tracking of employee PTO, special requests and FMLA.
Responsible for daily tracking of employee time and attendance.
Records payroll information in an accurate and timely manner.
Prepares reports, documents and files as necessary.
Responds to employee questions or concerns.
Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
Ensures behavior and appearance are in compliance with established standards.
Maintains a professional work environment with management and staff.
Maintains complete confidentiality of all company information at all times.
Participates in meetings and training as required.
Performs all job duties in a safe and responsible manner.
Performs other duties as may be assigned by department and/or company management.
This position has no supervisory responsibility
To perform the job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
High school diploma or equivalent required. A minimum of 2 years related or business experience; or equivalent combination of education and experience.
Excellent communication skills both written and oral. Ability to read, analyze, interpret and comprehend documents, instructions, and correspondence/memos. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers or staff, customers and the general public.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs.
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form,
Certificates, Licenses, Registrations
Must obtain licensing with the West Virginia Lottery and Racing Commissions every year of employment.
Must be a minimum of 21 years of age. Proficiency in Microsoft Office applications such as Outlook; Word; Excel & Access. Knowledge of office machines is required including personal computer, copier, and fax. Understanding of casino games and scheduling process. Champion of Red Carpet Customer Service and building positive team spirit. Must be diplomatic and tactful and have the ability to deal effectively and interact well with employees. Previous customer service experience preferred. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others; is regularly required to sit for long periods of time; stand; speak; hear; handle; reach; stoop; kneel. Specific vision abilities required by this position include close and distance vision; color and depth perception; and peripheral vision. The employee must occasionally lift and/or move up to twenty-five (25) pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
While performing the duties of this job, the employee will be working in an environment where smoking is permitted and higher than normal noise levels.
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer