Penn National Gaming, Inc.

Catering/Sales Manager

3 weeks ago(12/27/2017 1:56 PM)
Job ID
Plainridge Park Casino
Position Type
Regular Full-Time
Food and Beverage


Don’t just work. Work Happy.


A career in gaming? At Plainridge Park Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

  • Responsible for fostering a fun environment.
  • Responsible for being a gracious host to all guests and co-workers.
  • Responsible for promoting a positive influence in the community and participating in company-sponsored events.
  • Actively procures group and corporate business for meeting rooms by any and all means available including but not limited to net working with trade associations, professional organizations, corporations, tour and travel organizations and cold calls.  Follows up on all inquiries from internal/external customers needs in both verbal and written forms of communication expediently.
  • Respond timely to all RFP’s submitted by CVB and local agencies and associations.
  • Conducts tours of the facility and meets with prospective clients.
  • Responsible for coordinating and handling all arrangements for groups functions.  
  • Booking of functions, appropriate menu planning, room set up and tear down and other special needs for the group such as golf outings and transportation.
  • In coordination with Director of Food and Beverage, sets pricing so that this business is profitable for all business units.
  • Responsible for communicating group activity across departmental lines within the property for the successful completion of a group stay, including but not limited to distribution of Banquet Event Orders (BEOs) and group resumes.
  • Works closely with Marketing to assist in the coordination all internal marketing events utilizing banquet space and banquet services.
  • Must be able to develop proficiency with the front office property management systems and  Delphi Sales and Catering software to produce, manage and update all BEO’s.
  • Set up group room blocks with appropriate systems, monitor progress through contracted cut off dates.
  • Responsible for hiring and scheduling, training and supervision of banquet staff.
  • Orders and inventories all supplies related to banquet and group business.
  • Develop and monitor budget related to group business.
  • Prepares group sales contracts and performs credit checks.
  • Implements and monitors controls designed to assure full compliance with federal, state, corporate and property mandates.
  • Responsible for oversight of all employees assigned to meeting rooms.  Although not directly responsible, must insure that other departments involved in group functions successfully carry out their tasks related to a particular function. 
  • Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Other duties may be assigned.

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university
  • Knowledgeable in total food and beverage service
  • Promotional events experience preferred
  • Ability to train, follow and execute training manuals
  • Excellent customer service skills
  • Strong communication skills
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer


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