Penn National Gaming, Inc.

  • Host 1

    Location US-IL-Joliet
    Posted Date 4 months ago(11/9/2017 1:00 AM)
    Job ID
    Casino Property
    Hollywood Casino Joliet
    Position Type
    Regular Full-Time
    Food and Beverage
  • Overview



    Don’t just work. Work Happy.


    A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


    An individual could be successful if they possess the following.


    Your daily responsibilities include


    Greet and seat guests and conduct point of sales transactions, assuring all transactions are correctly entered. Balancing cash drawer and maintain work area. Assists in maintaining and displaying all merchandise for retail shop. Ensure merchandise inventory levels are maintained at all times.



    • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members.
    • Maintain a professional appearance at all times, clean and well groomed as per standard.
    • Know and adhere to all pertinent company and department policies and procedures.
    • Store and maintain all equipment in proper fashion.
    • Greet guests as per standard.
    • Answer phone calls and use proper etiquette per standards.
    • Enter all POS transaction accordingly.
    • Set up and maintain work area per standard.
    • Exhibit a good attitude toward guests and fellow cast members.
    • Answer all guest questions.
    • Organize all paperwork.
    • Explain menu to guests.
    • Assist others in the buffet when needed or directed.
    • Must maintain ongoing awareness of safety and needs to respond to emergencies accordingly
    • Required standing and walking for extended periods of time
    • Other duties as assigned.
    • Assist in the display and placement of all merchandising items within the retail shop while cheerfully assisting shoppers and processing purchases.
    • Using proper sales techniques to achieve sales goals and contribute to the profitability of retail outlet.
    • Knowing features and benefits of merchandise in the retail shop and are familiar with merchandise offerings in all outlets.
    • Maintaining product knowledge of gaming facility events, activities, and amenities around the facility to ensure personalized guest services.

    To be successful in this position it will require the following skill set


    High school diploma or equivalent is required along with knowledge of food service preferred. Cashiering experience in a high volume operation is necessary. Must have excellent communication skills both verbal and written. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and cast members. High school diploma or equivalent is required.  Must understand and speak the English language.

    Something to leave you with

    Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


    Now that you have read about who we are, here is your opportunity to see what we're about!




    Equal Opportunity Employer




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