Penn National Gaming, Inc.

Hotel Attendant

3 months ago(10/29/2017 1:01 AM)
Job ID
Hollywood Casino Joliet
Hotel Services




Don’t just work. Work Happy.


A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.


Your daily responsibilities include


Perform duties as assigned to include but not limited to cleaning, maintaining, and stocking the following areas: lobby, laundry services, food service areas, guest rooms, hallways, pool area, deck, meeting rooms, Cast Member break area, public washrooms, staircase, and elevators.



  • This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees.
  • Review section report to determine assigned rooms to be cleaned.
  • Check with front desk personnel to determine room status i.e. vacant, occupied etc.
  • Clean hotel guestrooms in accordance with hotel cleaning standards policy.
  • Restock and replace all amenities as needed.
  • Stock attendant/lobby cart with the appropriate supplies and cleaning chemicals daily.
  • Clean all public areas including windows and mirrors.
  • Clean and empty all ashtrays.
  • Remove soiled towels from pool area and restock as needed.
  • Maintain cleanliness of pool area, hallways, stairwells, public vending areas and Cast Member break area.
  • Perform functions in laundry room to include but not limited to sorting, washing, drying and folding laundry. 
  • Restock clean laundry/supplies in appropriate areas.
  • Empty all public and Cast Member trash containers when ¾ full.
  • Load dishwasher with soiled dishes, utensils and cookware.  Fill with detergent and start the cleaning cycle.  Stock cleaned dishes in the appropriate areas.
  • Clean all kitchen areas, mop and sweep floors, wipe down walls and ceilings, clean drains, vents and filters.
  • Follow all safety rules and keep the work area clean and in an orderly condition.
  • Conduct self in an appropriate professional manner at all times.
  • Consistently follow through with the appropriate actions when asked to complete projects or tasks.
  • Other duties as assigned.

To be successful in this position it will require the following skill set


1-2 years experience in hotel housekeeping operations/laundry service is preferred.  This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and employees. High school diploma or equivalent is required.  Must understand and speak the English language.



While performing the duties of this job, the Cast Member is regularly required to talk and hear.  The Cast Member frequently is required to stand and walk.  The Cast Member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch.  The Cast Member must occasionally lift and/or move up to 25 pounds.  The Cast Member requires manual dexterity to operate all necessary equipment.  Specific vision abilities required by this job include close vision and distance.  Must be able to push and pull carts and equipment weighing up to 250 lbs occasionally.  Most tasks are performed independently with minimal direct supervision.   Majority of work involves contact with cleaning products and chemicals.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer




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