Penn National Gaming, Inc.


US-KS-Kansas City
2 months ago
Job ID
Hollywood Casino at Kansas Speedway
Position Type
Regular Full-Time




Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino at Kansas Speedway we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.

Your daily responsibilities include

Hollywood Casino Kansas Speedway is currently looking for a VP of Casino Operations to join the team.



  • Accountable to maximize daily sales and effectively manage costs, labor and cash control.
  • Works closely with slot gaming and table games management team and other department leaders to ensure all aspects of gaming operations for the property including staffing, repair and maintenance, game operations, cleanliness, organization, service timing, quality product, cash handling and administrative responsibilities are operating efficiently and effectively.
  • Ultimately responsible for all aspects of guest relations and the quality experience staff delivers to customers.
  • Empowers management and staff to deliver a "world class" guest experience to all guests.
  • Ensures the highest level of quality and standards.
  • Assures management and staff morale is maintained at a high level.
  • Oversees the effective recruitment, selection, training, recognition, coaching, separation and other human resources related issues.
  • Evaluates staff performance and provides feedback.
  • Enthusiastically supports, actively promotes and demonstrates superior customer service in accordance with department and company standards and programs.
  • Follows up and reviews all customer comments and / or complaints.
  • Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through the shifts.
  • Ensures that staff behavior and appearance are in compliance with established standards.
  • Maintains a professional work environment with management and staff. Maintains harmony among staff and resolves grievances.
  • Participates in meetings and training as required.
  • Maintains complete confidentiality of all company information at all times.
  • Performs all job duties in a safe and responsible manner.
  • Performs other duties as may be assigned by department and/or company management.
  • Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.
  • Must demonstrate leadership and fairness in dealing with customers and employees; and possess the ability to instill a sense of pride and personal responsibility in staff.
  • Must have a track record of performing each essential responsibility satisfactorily.

To be successful in this position it will require the following skill set



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university; MBA required.
  • A minimum of ten years of comparable casino operations experience with progressive responsibilities; or equivalent combination of education and experience.
  • Must be proficient in Microsoft applications (Excel, Access, Word).
  • Must be a minimum of 21 years of age.
  • Excellent communication skills (both written and oral).
  • Ability to: read, analyze, interpret and comprehend technical procedures, state regulations, technical journals, business periodicals, instructions, and correspondence/memos; write reports, business correspondence and procedure manuals.
  • Is effective at presenting information and responding to questions and/or concerns from management, staff, customers, public groups, regulatory agencies, and/or boards of directors.
  • Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
  • Ability to define problems, collect data, establish facts and draw valid conclusions.
  • Ability to interpret a variety of technical and mathematical formulas.
  • Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.
  • Thorough knowledge of slot and technical operations.
  • Results oriented, hands-on professional with the ability to interact with the public, staff and colleagues Must have the ability to resolve problems and conflicts in a diplomatic and tactful manner.
  • Must demonstrate leadership and fairness in dealing with customers and employees; and possess the ability to instill a sense of pride and personal responsibility in staff.
  • Knowledge of database software.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer



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