Penn National Gaming, Inc.

Casino Operations LEAP Associate

US-MS-Bay St Louis
2 months ago
Job ID
Hollywood Casino Gulf Coast
Position Type
Regular Full-Time
Casino Operations




Don’t just work. Work Happy.


A career in gaming? At Hollywood Casino Gulf Coast we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


We are currently seeking a talented individual to become a Casino Operations LEAP (Leadership Excellence at Penn National Gaming Program).  An individual could be successful if they possess the following.

Your daily responsibilities include

The Leadership Excellence at Penn (LEAP) Associate is a development role for college graduates who deliver world class experiences for our guests.  This role completes an 18 month program to mold them as a Penn leader of tomorrow and continues our company’s success well into the future.  This role participates in hands-on-training, receives mentor guidance, and on-the-job experiences. 

  • Participates in entire 18 month program at respective property.
  • Spends 6 months of the program working in CORE rotations, which include, but not limited to, Human Resources, Finance, Operations, and Compliance at respective property.  
  • Spends 12 months of the program in (insert career path department here) and performs job duties relevant to the specific department’s role assignment.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. 
  • Performs job duties relevant to rotations which include, but are not limited to, front of house and back of house functions, to include hotel, gourmet, and casual dining outlets as applicable.
  • Adheres to rotation schedule as assigned by mentor/property.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B,S,) from four-year college or university in related field.
  • Must be willing to relocate.
  • Must be a US Citizen or Permanent Resident.
  • Must be able to obtain and hold a gaming license in respective jurisdiction.
  • Must be proficient in Microsoft applications (Excel, Word, PowerPoint, Publisher, Outlook).
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Must have excellent organizational and communication skills (oral and written).

Something to leave you with

If you’re truly committed to joining a world class gaming company, Penn National Gaming is the place where you want to be! We empower our team members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an “A” list career portfolio.  You will soon understand why “It’s Good To Be PENN!”



Now that you have read about who we are, here is your opportunity to see what we're about!




Penn National Gaming, Inc. is an Equal Opportunity Employer.



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