Penn National Gaming, Inc.

Beverage Supervisor

US-MS-Robinsonville
2 months ago
Job ID
2017-44552
Resorts Casino Tunica
Position Type
Regular Full-Time
Category
Food and Beverage

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Tunica we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Promote and maintain all steps of the Eye, hi, Goodbye program with each patron and employee you may come in contact with (eye contact, hi- greeting, goodbye as a departure).
  • Ability to prioritize, organize and follow up tasks and be able to follow directions
  • Upkeep of all the Casino bar's, lounges, service bars and bar storage areas
  • Compliance with health and safety standards
  • Possess knowledge of P & L and budget reports
  • Inventory of bar items such as glassware, bar checks, etc.
  • Monitor and maintain cleanliness, sanitation and organization of assigned work areas
  • Ensure efficient bar operation according to company standards
  • Maintain knowledge of all liquor, beer, wine and non-alcoholic brands
  • Establish par levels for all bar products including the bar supplies
  • Help with cost control, schedules for staff and ongoing training
  • Train staff on all aspects of service and selling techniques
  • Manage, train and counsel bartenders, servers and porters
  • Review the daily activities, such as: forecasted dollars for each outlet, catering activity and

VIPs/special guests

Maintain positive guest relations at all times and addressing and resolving guest and employees complaints

  • Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
  • Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and coaching employees; addressing concerns; and resolving problems.
  • Supervise 45 employees directly.

 

To be successful in this position it will require the following skill set

  • Must be a minimum of 21 years of age.  
  • High School diploma or equivalent.  
  • Six  plus months experience as a Beverage Supervisor in a high volume beverage or food & beverage outlet, or a minimum of three years experience as a bartender or beverage server in a high volume beverage outlet.
  • Must have excellent customer service skills.
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Ability to read, analyze, and interpret routine business documents. 
  • Ability to respond effectively to sensitive inquiries or complaints. 
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.  Must be very detailed oriented.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.  
  • Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Must be able to obtain TIPS certification.
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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