Penn National Gaming, Inc.

Clerk Box Office OC

1 day ago
Job ID
M Resort
Position Type




Don’t just work. Work Happy.


A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.


An individual could be successful if they possess the following.


Your daily responsibilities include

MAJOR JOB DUTIES:  Duties include, but are not limited to the following:

  • Work with M Resort staff and Ticketmaster to prepare event programming, ticket holds, and other event ticketing needs 
  • Assist with box office operations during performances (including preparation of box reports, Box Office Statement and actively participate in Event Settlements)
  • Ensure ADA Compliant Ticketing Practices
  • Communicate regularly with TicketMaster staff, The M Resort Ticketing staff, customers and affiliated parties 
  • Assist Clients, Ticketmaster Rep and The M Resort with event programming, ticket holds, ticket account and other ticket details
  • Process ticketing arrangements for promoters, theatre departments, and affiliated parties
  • Communicate regularly and assist internal departments and external event personnel with any ticketing needs and concerns
  • Assist with monitoring of ticket sales and maintenance of ticketing system
  • Track and reconcile ticket stock inventory 
  • Resolve customer service issues as necessary
  • Maintain accurate box office accounting records and archives
  • Receive and maintain incoming group sales requests and process invoices to completion.
  • Monitor supplies and equipment, as well as, report and follow up on any ticketing repair issues
  • Prepare reports for settlement and archival purposes
  • Ticketing/box office duties as assigned by management
  • Perform related work as requested. 

The above statements represent a general outline of principal job functions and should be not be construed as a complete description of all aspects and requirements inherent in this job.

To be successful in this position it will require the following skill set

EXPERIENCE:  Two to Three years experience using ticketing software used in the entertainment industry including Ticketmaster. Knowledge of Archtics a plus.


EDUCATION: High School or GED equivalent                                

SKILLS: Microsoft Office and programs necessary to operate and issue reports essential to box office/ticketing operations

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer




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