Penn National Gaming, Inc.

GUEST SERVICE AMBASSADOR

US-CA-Jamul
1 month ago
Job ID
2017-44442
Hollywood Casino Jamul
Position Type
Temporary Part-Time
Category
Marketing

Overview

 

Don’t just work. Work Happy.

 

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.
  • Issue player loyalty cards.
  • Assist patrons with questions as they relate to the property and loyalty programs.
  • Work in conjunction with other departments on an as needed basis.
  • Answer incoming phone calls and place outgoing phone calls in an efficient and courteous manner utilizing proper phone etiquette.
  • Direct incoming calls to appropriate team members and departments.
  • Take and forward accurate messages from patrons.
  • Track incoming and outgoing calls.
  • Meet department uniform, appearance and grooming requirements.
  • Must adhere to regulatory, department and company policies.
  • Perform all job duties in a safe and responsible manner.
  • Performs other job related and compatible duties as assigned.

To be successful in this position it will require the following skill set

  • High school diploma or equivalent
  • Must be available for multiple shifts to include nights and weekends
  • Must be able to perform multiple tasks simultaneously and possess strong organizational skills
  • Must have the ability to operate computer/computer software programs, multiline phone system, copy machines, computer printers/embossers, and other office equipment
  • Must be able to acquire and maintain appropriate gaming license
  • Must be able to acquire and maintain appropriate gaming license

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

 

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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