Penn National Gaming, Inc.

Human Resources Business Partner (Tunica Region)

US-MS-Tunica Resorts
3 months ago
Job ID
2017-44299
Hollywood Casino Tunica
Position Type
Regular Full-Time
Category
Human Resources

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino Tunica we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

ESSENTIAL DUTIES AND RESPONSIBILITIES

The following and other duties may be assigned as necessary:

  • Responsible for supervising and managing members of HR staff.
  • Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
  • Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results with assigned departments.
  • Serves as business partner to various client groups. Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs; and, provides HR support to team members at all levels of the organization. 
  • Identifies and develops strategies for client groups with respect to turnover, recruitment, staff development, engagement, employee relations, guest service, compensation, benefits/wellness and performance management issues.
  • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction
  • Partners with top HR leader and other members of the HR team in the monthly budget reconciliations, P&L review, and approving departmental purchasing.
  • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
  • Partners with top HR executive to determine Human Resources department’s strategy and its needs.
  • Supports the internal and external recruitment efforts for the property to include, but not limited to:
    • Managing Open Job Requisitions for Exempt roles
    • Pre-screen potential candidates and build talent pool for all positions
    • Developing sourcing strategies for open roles
  • Analyzes property trends and metrics relative to engagement, turnover, staff development, etc. in partnership with HR team and develops solutions, programs and policies as necessary.
  • Manages and resolve employee and/or labor relations issues. Conducts effective, thorough and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues.
  • Maintains in depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
  • Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure.
  • Works closely with management and employees to improve work relationships, build morale, increase productivity and retention.
  • Maintains current knowledge of HR policies, programs, laws and regulations.
  • Develops reports and other key metrics, including but not limited to, the monthly HR Scorecard, Strategic Plan or other identified HR analytics.
  • Creates and develops staff development programs and delivers results that corresponds with established goals. Analyzes results from programs and redirects as necessary for talent development purposes.
  • Participates in and provides human resources updates and feedback in property management meetings at various levels.
  • Provides guidance and counsel to management concerning corrective actions, performance reviews, and terminations, to ensure compliance with governmental laws and regulations and internal policies and procedures
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Responsible for the overall achievement of department customer service goals.    
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

QUALIFICATION REQUIREMENTS  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Bachelor’s degree (B.A./B.S.) in human resources management or related field from four year college or university; five or more years’ experience as a Human Resources Generalist or five or more years’ experience in at least two Human Resources specially areas (including, but not limited to, recruitment, employee relations, benefits, compensation, and training); or equivalent combination of education and experience.
  • PHR or SPHR professional certification preferred.
  • Must be proficient in Microsoft applications (Excel, Word, and Outlook)
  • Must have excellent organizational and communication skills.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Ability to write reports, business correspondence, and procedure manuals.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
  • Demonstrated intermediate level of competence in the areas of leadership, collaborative and service orientation, organizational insight, strategic perspective, change management, diagnostic insight, broad HR knowledge, coaching and counseling collaboration, and influence.

SUPERVISORY RESPONSIBILITIES                                                     

This job has supervisory responsibilities.

  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
  • Determines work procedures and expedites workflow.
  • Responsible for employee performance (disciplining, coaching, counseling).

LANGUAGE SKILLS

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

 

REASONING ABILITY

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

 

CERTIFICATES, LICENSES, REGISTRATIONS

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

 

Must obtain a First Aid/AED certification.  Must successfully complete C.A.R.E or TIPS training.

 

Must possess a valid driver’s license and have acceptable driving history as determined by Penn National Gaming’s auto insurance carrier.

 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear.

Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

 

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to very loud.

 

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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