Penn National Gaming, Inc.

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Gaming Ambassadors- Slot

Gaming Ambassadors- Slot

Job ID 
Casino Property 
US-NV-Las Vegas
Posted Date 
Position Type 
Casino Operations

More information about this opportunity



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Don’t just work. Work Happy.


A career in gaming? At Tropicana Hotel and Casino we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.




Your daily responsibilities include

  • Provides the highest level of customer service.
  • Actively communicates, explains, and promotes the Marquee Rewards program, which is the Casino's Players Club program, to all guests.
  • Enrolls new members into the Marquee Rewards Program and services existing members in accordance with Tropicana Las Vegas policies and procedures.
  • Assists guest with accounts, point redemption and other questions to ensure a favorable gaming experience.
  • Verifies payoff of hand pays and jackpots; resets slot machines after payoff; minimal machine maintenance.
  • Recommends company shows, restaurants, and attractions to guests and stays current on company news and events to answer guests questions.
  • Ensures all slot operations are in compliance with Title 31 & Nevada gaming controls.
  • Establishes and maintains a professional relationship with new and repeat guests.

To be successful in this position it will require the following skill set


  • Excellent customer service skills, previous customer service experience required.
  • Highly motivated and energetic personality.
  • Professional appearance and demeanor.
  • Excellent communication skills.
  • Typing and data entry ability.
  • Computer knowledge and basic accounting skills.
  • Knowledge of Nevada gaming regulations and Title 31 is a plus.
  • Prior experience in a slot high limit room is a plus.
  • Knowledge of NeWave, ACSC is a plus
  • Excellent interpersonal skills to deal effectively with all guests and co-workers.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.


Now that you have read about who we are, here is your opportunity to see what we're about!




Equal Opportunity Employer



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