Penn National Gaming, Inc.

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Table Games Dual-Rate Supervisor

Table Games Dual-Rate Supervisor

Job ID 
2017-43155
Casino Property 
Hollywood Casino St. Louis
Location 
US-MO-St. Louis
Posted Date 
7/31/2017
Position Type 
Regular Full-Time
Category 
Casino Operations

More information about this opportunity

Overview

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Hollywood Casino St. Louis we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

Your daily responsibilities include

As a Dual Rate Supervisor, a percentage of your time will be spent performing the responisibilities as a Table Games Dealer.  The remaining percentage of your time will be spent performing additional duties as a Supervisor to include:

  • Supervises the operation table games on assigned shift
  • Works closely with Mgr Table Games Shift to implement and oversee overall strategies for customer service, comping, and expense management in order to maximize profitability
  • Provides visible leadership in gaming operation areas
  • Responsible for the overall integrity of daily operations. Models regulatory, departmental and company policies and procedures
  • Performs all other related and compatible duties as assigned 
  • Drives improved results through staff development and training programs, and established methods, procedures and guidelines to maintain desired standards, and high quality service, then monitors results through inspection, evaluation and analysis.  Works with Manager to make changes if necessary to achieve end result
  • Accountability for all team members for day to day and long term operations to include hiring, training and developing employees which includes coaching, mentoring and appropriate performance management up to and including separation
  • Responsible for scheduling (planning, assigning and directing work) to meet business demands and ensure customer satisfaction on assigned tables 

To be successful in this position it will require the following skill set

  • Bachelor’s degree (B.A./B.S.) from an accredited four-year college or university preferred
  • Two years progressively more challenging experience in a gaming operations role, some table games experience preferred
  • Must possess excellent interpersonal skills
  • Ability to respond calmly and make rational decisions in stressful situations with co-workers, guests and vendors
  • Ability to stand and walk, and mobility to move easily around pit area as well as entire property for entire shift
  • Must be proficient in Microsoft applications (Excel, Access, Word)
  • Able to develop effective problem solving skills with the ability to exercise independent judgment within established policies 
  • Must be able to listen and respond to visual and aural cues
  • Must be able to tolerate areas containing second hand smoke, varying noise and temperature levels, illumination, vibration, crowds and air quality
  • Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

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