Penn National Gaming, Inc.

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STEWARDING SUPERVISOR

STEWARDING SUPERVISOR

Job ID 
2017-43113
Casino Property 
Hollywood Casino Jamul
Location 
US-CA-Jamul
Posted Date 
7/31/2017
Position Type 
Regular Full-Time
Category 
Food and Beverage

More information about this opportunity

Overview

 

 

 

Don’t just work. Work Happy.

 

A career in gaming? At Penn National Gaming we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.

 

An individual could be successful if they possess the following.

 

Your daily responsibilities include

  • Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members.
  • Responsible for providing guidance and daily supervision to staff in the department.  Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Monitors established pars and inventory of supplies through daily monitoring.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise. 
  • Assists in work procedures and expedites workflow to all Stewarding employees, to include floor operations, policies and procedures.
  • Assists Executive Steward/Stewarding Assistant Manager with administrative duties.
  • Ensures established quality assurance procedures are acceptable to health department and customer service standards in Stewarding department.
  • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.

To be successful in this position it will require the following skill set

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • High School Diploma or GED required; six months to one year Stewarding or equivalent experience, or equivalent combination of education and experience.
  • Must have excellent verbal and written communication skills.
  • Must be proficient in Microsoft applications (Excel, Word, and Outlook).
  • Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate.
  • Ability to write reports and business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
  • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

SUPERVISORY RESPONSIBILITIES                                                    

This job may or may not have supervisory responsibilities. 

  • Manages work procedures and expedites workflow.
  • Provides coaching and counseling to team members.

Something to leave you with

Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.

 

Now that you have read about who we are, here is your opportunity to see what we're about!

 

   

 

Equal Opportunity Employer

 

 

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