Don’t just work. Work Happy.
A career in gaming? Hollywood Casino Joliet we think you’ll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Responsible for managing day-to-day Hotel & RV Park operations of the Front Services, Housekeeping, and Laundry. Ensures that excellent service is provided to guests in a prompt, friendly and courteous manner and rooms and public areas meet the highest standards of cleanliness, comfort, and safety. Also ensures that rooms are turned in an efficient manner while maintaining reasonable costs.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. • Directs day-to-day operation of the Hotel and associated functions to ensure each guest has a memorable experience. Ensures consistent, high-quality service standards are maintained in the Front Desk, Front Services, and Housekeeping areas. • Inspects and reviews all assigned operations. Confers with subordinate Managers and Supervisors to assure maximum customer satisfaction and efficient utilization of manpower and facilities. • Responsible for the proper scheduling of Cast Members ensuring a high level of guest service while maintaining control of labor costs and all departmental expenses. • Must be able to understand and manage within the departmental budgetary guidelines. • Manages Cast Members in order to maintain proper Cast Member/employer relations, recognition, evaluating performance and administering discipline. • Provides positive feedback to Cast Members, as well as, corrective feedback to negative actions. • Establishes and administers policies and procedures pertaining to all of the Hotel Departments and assures adherence to these policies. • Recommends changes for assigned personnel, including hiring, promotion, demotion and termination. Approves wage and salary adjustments for personnel within established limits. • Handles special projects and other job duties as assigned. • Meets the attendance guidelines of the job and adheres to departmental and company policies. • Ensures that the guest arrival includes superior customer service behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.
EDUCATION and/or EXPERIENCE:
Business or Hotel related degree is desired. Three to five years previous management experience in a hotel environment preferred. Two to three years previous customer service experience required, with an emphasis in the hospitality industry preferred. Must possess excellent oral, written and communication skills. Must be able to get along well with co-workers and work as a team. PC literate with a minimum working knowledge of Microsoft Word and Excel required. Must be able to work any day of the week and any shift. Must present a well-groomed appearance. This position is responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for our guests and Cast Members. High school diploma or equivalent is required. Must understand and speak the English language.
While performing the duties of this job, the Cast Member is regularly required to talk and hear. The Cast Member frequently is required to stand and walk. The Cast Member is occasionally required to sit; reach with hands and arms; stoop, kneel, and crouch. The Cast Member must occasionally lift and/or move up to 50 pounds. The Cast Member requires manual dexterity to operate all necessary equipment. Specific vision abilities required by this job include close vision and distance. Must be able to maneuver in and around front desk area and other hotel areas. Must be able to respond calmly when handling guests and Cast Member conflicts. Must be able to speak, write, and understand English. Must be able to stoop and bend, as well as lift up to 80 pounds, and push rolling carts up to 200 pounds. Must have the manual dexterity to be able to type, grab, grip, pull, hold, tear, sort, reach, and file appropriate paperwork. Must be able to respond to visual and aural cues. Must be able to operate the following equipment: computers, safe lock key machine, printer, fax machine, telephones and photocopy machine. Must be able to perform physical and mental job duties of front desk person and housekeeper. Must be able to recognize and respond to individuals with questions. Must be able to tolerate areas containing second-hand smoke, car exhaust, dust, and bright lights. Must be able to tolerate temperatures below 10 degrees and in excess of 95 degrees.
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you’ll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer